Appserver shuts down | Community
Skip to main content
SteveKCampaign
New Participant
Aug 10, 2017 1:34 PM UTC

Appserver shuts down

Hello Community,

I'm happy that I found you! I have a problem with the adobe campaign applicationserver 6.1.1

On Server Manager -> Configuration -> services is the serves listed. The problem is when I start it it shuts down again after about 1 minute.

After some research I went into the console directed to the directory of the nlserver. exe and executed some commands.

I found out that the is missing. After that I tried to start the watchdog. But he shuts down.

It's trying to start a childtask.. and waiting becaus childtask is already running.... I got the PID of the task and killed it. But still the same. It looked like the task got reinitated instantly. Howeder I cannot name the task because I cannot found it. Guess because it's a childtask.

After that I found out that in the service options of the server Manager-Configuration-services that behind the serves is also the starting of this command:
nlserver watchdog -svc -noconsole

Watchdog again.So my conclusion is that I cannot start it because the watchdog isnt starting.

By the way the the childproces is "syslogd@default"

Thanks for help

Steven

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

7 replies

Amit_Kumar
Level 10
Aug 11, 2017 1:06 AM UTC

Hi Steven,

Thanks for reaching out the community.

Can you start watchdog with -verbose argument and share Catalina logs(will be there if you are not using Apache server) from var\logs?https://marketingcloudblog.com/managing-adobe-campaign-via-command-line/

If you are not sure how to execute the command you can take look at this blog post:

Command line: Tricks to Improve Your Productivity with Adobe Campaign

Hope this will give you more info to debug the problem.

Regards,

Amit

Translate
SteveKCampaign
New Participant
Aug 11, 2017 7:16 AM UTC

Sorry some logs are in german...
but here the most important I guess

Catalina

Aug 08, 2017 6:13:39 PM org.apache.coyote.AbstractProtocol init

INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:13:39 PM org.apache.catalina.startup.Catalina load

INFORMATION: Initialization processed in 1693 ms

Aug 08, 2017 6:13:39 PM org.apache.catalina.core.StandardService startInternal

INFORMATION: Starting service Tomcat-Standalone

Aug 08, 2017 6:13:39 PM org.apache.catalina.core.StandardEngine startInternal

INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.52

Aug 08, 2017 6:13:42 PM org.apache.catalina.util.SessionIdGenerator createSecureRandom

INFORMATION: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [1,061] milliseconds.

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\bin

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\conf

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\lib

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\work

Aug 08, 2017 6:13:45 PM org.apache.coyote.AbstractProtocol start

INFORMATION: Starting ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.Catalina start

INFORMATION: Server startup in 5693 ms

Aug 08, 2017 6:14:31 PM org.apache.coyote.AbstractProtocol pause

INFORMATION: Pausing ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:14:31 PM org.apache.catalina.core.StandardService stopInternal

INFORMATION: Stopping service Tomcat-Standalone

Aug 08, 2017 6:14:32 PM org.apache.coyote.AbstractProtocol stop

INFORMATION: Stopping ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:33:53 PM org.apache.coyote.AbstractProtocol init

INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:33:53 PM org.apache.catalina.startup.Catalina load

INFORMATION: Initialization processed in 980 ms

Aug 08, 2017 6:33:53 PM org.apache.catalina.core.StandardService startInternal

INFORMATION: Starting service Tomcat-Standalone

Aug 08, 2017 6:33:53 PM org.apache.catalina.core.StandardEngine startInternal

INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.52

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\bin

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\conf

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\lib

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\work

Aug 08, 2017 6:33:57 PM org.apache.coyote.AbstractProtocol start

INFORMATION: Starting ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.Catalina start

INFORMATION: Server startup in 4300 ms


NLSERVER LOG

2017-08-08 18:13:33.757+02    0000096C    00000970      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.757+02    0000096C    00000970      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:13:33.773+02    0000093C    00000940      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.773+02    0000093C    00000940      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:13:33.773+02    00000964    00000968      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.773+02    00000964    00000968      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:13:33.773+02    0000095C    00000960      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.773+02    0000095C    00000960      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.778+02    00000694    00000828      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.778+02    00000694    00000828      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.809+02    0000000C    00000140      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.809+02    0000000C    00000140      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.825+02    00000D6C    00000510      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.825+02    00000D6C    00000510      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.934+02    00000B58    00000594      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.934+02    00000B58    00000594      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015


-------------------------
Watchdog

2017-08-11 09:08:04.323+02    00001E6C    00001B34      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-11 09:08:04.323+02    00001E6C    00001B34      1    info    log    Start des Watchdog-Prozesses (PID=7788, TID=6964)...

2017-08-11 09:08:04.339+02    00001E6C    00001B34      1    info    log    Aufgabe 'syslogd@default' ('nlserver syslogd -verbose -tracefile:syslogd@default -instance:default -detach') wird in einem neuen Prozess gestartet

2017-08-11 09:08:04.355+02    00001E6C    00001B34      1    warning    log    Der Kindprozess 'syslogd@default' existiert bereits (PID=2892, TID=3348). Er wurde nicht gestartet.

2017-08-11 09:08:10.439+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:15.509+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:20.579+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:25.649+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:30.720+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:35.790+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:40.860+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:45.930+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:51.000+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:56.071+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:09:01.141+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:09:05.197+02    00001E6C    00001B34      1    error    log    Kindaufgaben werden nach 60 Sekunden immer noch gestartet. (iRc=-60)

2017-08-11 09:09:05.197+02    00001E6C    00001B34      1    info    log    Monitoring-Modus wird angehalten (PID=7788, TID=6964)...

Translate
florentlb
Level 10
Aug 18, 2017 12:28 PM UTC

Hi Steve,

Were you able to find the cause by checking your logs? Have you raised a support ticket to have it investigated?

Let me know,

Florent

Translate