Are clicks on the unsubscribe link counted in the clicks also? | Community
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rebeccal6997989
New Participant
Oct 3, 2018 3:44 PM UTC

Are clicks on the unsubscribe link counted in the clicks also?

Hi I was hoping someone may be able to answer what im sure everybody except me already knows ...  Are clicks on the unsubscribe link counted in the distinct clicks also?

I am doing some reporting on a recent campaign for a review tomorrow and I know someone is going to ask...  Any help greatly appreciated.

Thanks

Becky

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2 replies

arouillard44
arouillard44
Level 4
Oct 4, 2018 8:39 AM UTC

In addition, verify that your unsub link is tagged at "Optout' type in your delivery tracking. Cause if you don't specify it, that could be track at a normal click... and you could have 0 unsubscription ...

Just take care of it

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Adhiyan
Adhiyan
Employee
Oct 3, 2018 5:14 PM UTC

Hello Becky,

No the opt-out clicks are not counted when reporting distinct clicks. Only the type == Email click is considered when calculating distinct clicks.

Opt-outs are calculated and reported separately.

Regards,
Adhiyan

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