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ccg1706
ccg1706
Level 1
Dec 10, 2024 3:23 PM UTC
Solved

Automatic No Reply email

Hi all, 

 

We want to develop an automatic email that does the following:

 

When we send an email, if you give to reply, you send it to not-reply@...I know that it can be set up so that you get an email back that tells you not to respond.

 

Could someone please give me more clues?

 

Kind regards, 

Celia

 

 

SatheeskannaK
SatheeskannaKAccepted solution
Level 1
Jan 22, 2025 4:38 PM UTC

@ccg1706 "Reply-To Address" is part of the brand configuration. Adobe recommends having a valid email address to monitor any replies that you're receiving from the customers although you may use not-reply@, donotreply@ etc.

https://experienceleague.adobe.com/en/docs/campaign-standard/using/administrating/application-settings/branding

https://experienceleague.adobe.com/en/docs/deliverability-learn/deliverability-best-practice-guide/additional-resources/campaign/ac-domain-name-setup

Thanks, Sathees
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2 replies

SatheeskannaK
SatheeskannaKAccepted solution
Level 1
Jan 22, 2025 4:38 PM UTC

@ccg1706 "Reply-To Address" is part of the brand configuration. Adobe recommends having a valid email address to monitor any replies that you're receiving from the customers although you may use not-reply@, donotreply@ etc.

https://experienceleague.adobe.com/en/docs/campaign-standard/using/administrating/application-settings/branding

https://experienceleague.adobe.com/en/docs/deliverability-learn/deliverability-best-practice-guide/additional-resources/campaign/ac-domain-name-setup

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Thanks, Sathees
    ccg1706
    ccg1706Author
    Level 1
    Feb 17, 2025 7:28 AM UTC

    Thanks, @satheeskannak 

     

    We made use of the brand configuration.

     

    Regards, 

    Celia

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