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November 24, 2018
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Campaign sending messages to Call Center and Kiosk

  • November 24, 2018
  • 2 replies
  • 3734 views

Hi, I can understand Campaign sending messages to people via Email or SMS. Kindly explain how Campaign sends messages to Call Center and Kiosk? Is the message to a specific person? Appreciate your support. Thanks, Rama.

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    Best answer by vraghav

    Hi https://forums.adobe.com/people/AEM%20Forum,

    Basically Campaign is able to extract the target audience which you can, by various ways, send to a service provider.

    They can then use this file to contact people on the target list.

    This sharing of data can happen over a designated email address of Call Center or on the sFTP or an external system.

    Regards,
    Vipul

    2 replies

    AEM_Forum
    AEM_ForumAuthor
    New Participant
    November 26, 2018

    Thanks Vipul. Question is how the communication reaches the Call Center. Shall I assume that SFTP is an option? Even then, there should a system on the Kiosk side to receive the file and take appropriate action correct? How this all happens? Appreciate your support. Thanks, Rama.

    vraghav
    vraghavAccepted solution
    Employee
    November 26, 2018

    Hi https://forums.adobe.com/people/AEM%20Forum,

    Basically Campaign is able to extract the target audience which you can, by various ways, send to a service provider.

    They can then use this file to contact people on the target list.

    This sharing of data can happen over a designated email address of Call Center or on the sFTP or an external system.

    Regards,
    Vipul

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