Client console - Error: The error is due to a malformed input token... | Community
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marcinkacz
marcinkacz
Level 3
Nov 8, 2017 12:58 PM UTC
Solved

Client console - Error: The error is due to a malformed input token...

Hi All,

We have set new instance of Adobe Campaign (v7). I downloaded and installed v7 console on my laptop. I was able to finish installation process although I don't have admin rights. Unfortunately something is wrong. I saw error message below, when I was trying to log in.

Have you ever seen this error? Maybe you know the solution?

Thank you,

Marcin

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ShrawanSaxena-1
ShrawanSaxena-1Accepted solution
Employee
Nov 12, 2017 3:23 PM UTC

This error usually comes when there is any issue while building a security context between the client application and a remote peer.

http://msdn.microsoft.com/en-us/library/windows/desktop/aa375505(v=vs.85).aspx)

You can check on below points to see if that helps

1- Check if IP through which you are accessing is white-listed

2- Clear the local cache(IE etc) and try again

3- Check with you network security team if there is any rule(proxy or other) which is resulting to error

4- Uninstall and install the console again

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4 replies

ShrawanSaxena-1
ShrawanSaxena-1
Employee
Nov 20, 2017 12:01 PM UTC

Hi Marcin,

Good to hear that issue is resolved now . I would request you to mark as helpful/correct answer, if your query has been answered, so that others can benefit.

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marcinkacz
marcinkaczAuthor
Level 3
Nov 20, 2017 8:14 AM UTC

Yes, I did. It was my company's firewall issue.

Thank you very much for your advices, Shrawan.

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    ShrawanSaxena-1
    ShrawanSaxena-1
    Employee
    Nov 17, 2017 5:25 PM UTC

    Hi Marcin,

    Any update on this ? Did you manage to resolve the issue ?

    Thanks

    Shrawan

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    ShrawanSaxena-1
    ShrawanSaxena-1Accepted solution
    Employee
    Nov 12, 2017 3:23 PM UTC

    This error usually comes when there is any issue while building a security context between the client application and a remote peer.

    http://msdn.microsoft.com/en-us/library/windows/desktop/aa375505(v=vs.85).aspx)

    You can check on below points to see if that helps

    1- Check if IP through which you are accessing is white-listed

    2- Clear the local cache(IE etc) and try again

    3- Check with you network security team if there is any rule(proxy or other) which is resulting to error

    4- Uninstall and install the console again

    Translate
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