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SG1997
New Participant
Dec 9, 2022 2:33 PM UTC
Solved

Data Deletion in Adobe Campaign Standard

Hi All,

 

We have a few contact history records to delete from ACS broadlog/trackinglog/exclusionLog is that possible? In Classic this was handled easily, I couldn't find any delete option for these OOTB tables. Anyone with similar experince.

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bisswangAccepted solution
Employee
Dec 12, 2022 7:50 AM UTC

Unfortunately there is no official way to delete these records via a workflow.

These items are fully managed by ACS and are not supposed to be modified/deleted by customers (deleting them is theoretically possible but would also lead to discrepancies in reporting).

 

If there are important reasons to do so, best would be to raise a ticket with the Adobe support.

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4 replies

bisswangAccepted solution
Employee
Dec 12, 2022 7:50 AM UTC

Unfortunately there is no official way to delete these records via a workflow.

These items are fully managed by ACS and are not supposed to be modified/deleted by customers (deleting them is theoretically possible but would also lead to discrepancies in reporting).

 

If there are important reasons to do so, best would be to raise a ticket with the Adobe support.

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    SatheeskannaK
    SatheeskannaK
    Level 1
    Dec 9, 2022 3:26 PM UTC

    Hi @sg1997,

     

    Have a look at the privacy requests and see if that helps anything on what you're looking to delete contact data.

    https://experienceleague.adobe.com/docs/campaign-standard/using/getting-started/privacy/privacy-requests.html?lang=en

     

    Thanks!

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    Thanks, Sathees
      SG1997Author
      New Participant
      Dec 9, 2022 3:29 PM UTC

      Thanks i indeed checked that, however then we would need a namespace for broadlog, trackinglog which would again need a target mapping to be created on them. Am i correct because the OOTB email namespace is on customer(/recipient).

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      SatheeskannaK
      SatheeskannaK
      Level 1
      Dec 9, 2022 3:56 PM UTC

      Yes, default namespace (recipient email) will take care of deleting records from broadlog/tracking log. If you're using any other field on the OOTB recipient resource or custom resource then you will have to setup new namespace containing target mapping.

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      Thanks, Sathees
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