Delivery status 'pending' for transactional emails in ACS

Question

I'm facing some delivery issue with my transactional email.
Below is a screenshot of the overall email delivery associated with my Real Time event.

But on checking the sending logs, below is what I see and I've not received any emails in my inbox as well.

It's been like 5 hours now. And the status still remains 'pending'. I have taken the initiative to review my junk/spam folder, yet no deliveries have surfaced. Furthermore, I conducted an experiment by generating a new event and encountered the identical outcome. Any guidance to troubleshoot this situation would be appreciated.
Thank you!

CC: @satheeskannak

SatheeskannaK · Accepted Answer

It's still the same.

Hmm. Last one thing can you check the technical workflow and make sure it's running? If everything looks good and you haven't received the email, open a ticket with Adobe support.

SatheeskannaK · Answer

@jezwn, Did you try testing the transactional message with the test profile?

Sign up

Login with SSO

Login to the community

Login with SSO