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T
tamanapathak
New Participant
February 5, 2021
Solved

Discrepancy in ACS and AA data

  • February 5, 2021
  • 2 replies
  • 1277 views

Hi Team, 

 

We are using ACS for collecting form data into custom resources and we have found that sometimes there is a double entry in AA for a single form entry in ACS. We have tried to investigate with few submissions but unable to figure out the root cause.

 

Thanks

Tamana 

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Best answer by Craig_Thonis

Hi Tamana,

 

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause.  We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

 

Regards,

Craig

2 replies

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
February 15, 2021
Hi @tamanapathak, Were you able to resolve this query with the help of Adobe Support? Do let us know. Thanks!
Sukrity Wadhwa
Craig_Thonis
Craig_ThonisAccepted solution
Employee
February 8, 2021

Hi Tamana,

 

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause.  We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

 

Regards,

Craig

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