Discrepancy in ACS and AA data

Question

Hi Team,

We are using ACS for collecting form data into custom resources and we have found that sometimes there is a double entry in AA for a single form entry in ACS. We have tried to investigate with few submissions but unable to figure out the root cause.

Thanks

Tamana

Craig_Thonis · Accepted Answer

Hi Tamana,

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause. We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

Regards,

Craig

Sukrity_Wadhwa · Answer

Hi @tamanapathak, Were you able to resolve this query with the help of Adobe Support? Do let us know.  Thanks!

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