Emails not delivered

Question

Hi Community,For one of our client email address is not receiving scheduled or adhoc deliveries, they just get the api triggered messages. I checked the sending logs it showed unreachable, inbound email bouce rule.The email was seen in the Quarantine list, so I changed its status to valid but still it's not receiving deliveries. Anything else I need to update?

mmbb110 · Accepted Answer

I validated the email address via online validator tools and the address was indeed BAD

shelly-goel · Answer

@mmbb110  What's the error you see after changing status to valid? Did the email address move to quarantined status again?  Is the reason 'Unreachable' again? I think to know the reason better, you can also check details of the email address under quarantines, you would be able to see "Error Text"

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