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mmbb110
New Participant
February 15, 2022
Solved

error

  • February 15, 2022
  • 1 reply
  • 1831 views

Hi Community,

 

looking for some quick help on an error that is received when testing proof for a DM.

 

its a simple send email where I have configured test profiles to test proof, however I am receiving the below error in the sending logs for the proof message.

 

context.rtEvent.ctx is undefined.

 

I thought rtevent was for transactional message, I have no idea why this error is showing up for simple email send .

 

can someone please help.

 

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Best answer by bisswang

Can you review all personalizations if maybe someone did copy HTML code from a transactional mail into a "normal" mail?

 

Also check in subject, sender name, etc. personalization

1 reply

B
bisswangAccepted solution
Employee
February 17, 2022

Can you review all personalizations if maybe someone did copy HTML code from a transactional mail into a "normal" mail?

 

Also check in subject, sender name, etc. personalization

M
mmbb110Author
New Participant
February 17, 2022

Hi @bisswang , yes, I did the check the html code including content blocks, there is no reference for context.rtEvent anywhere defined.

 

any further suggestions to search for in the code?

M
mmbb110Author
New Participant
February 17, 2022

how can I find the content blocks used in the code, I am searching using contenteditable="true" is this right?

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