Error in ACS instance "BAS-010096 Error return code : -69" | Community
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VigneshSaminathan1
New Participant
Jun 15, 2021 5:29 AM UTC
Solved

Error in ACS instance "BAS-010096 Error return code : -69"

While loading an ACS instance, I am getting above error and it started working after sometime but this error keep on happening everyday. Could anyone can help why this issue happening and what steps has to be taken?

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bisswangAccepted solution
Employee
Jun 25, 2021 1:31 PM UTC

This is not related to the cookies but rather some issue since the last version.

If you access the direct instance name e.g. https://test.campaign.com it would redirect you to the login page

When trying any sub-path, e.g. https://test.campaign.com/view/home, the page would only shown if you logged in before. Else the error is shown

 

Some tickets are already logged with support.

If it affects your instance, you may raise a ticket or else wait for a global fix to be deployed.

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6 replies

bisswangAccepted solution
Employee
Jun 25, 2021 1:31 PM UTC

This is not related to the cookies but rather some issue since the last version.

If you access the direct instance name e.g. https://test.campaign.com it would redirect you to the login page

When trying any sub-path, e.g. https://test.campaign.com/view/home, the page would only shown if you logged in before. Else the error is shown

 

Some tickets are already logged with support.

If it affects your instance, you may raise a ticket or else wait for a global fix to be deployed.

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    mmbb110
    Level 9
    Jun 18, 2021 4:23 AM UTC

    I have noticed this error as well but not in Firefox browser.

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    anzarzuela
    New Participant
    Jun 15, 2021 4:26 PM UTC

    Same issue here. I was trying to open a Chrome Google browser in private , but dosen´t work @vigneshsaminathan1 . There is any solution for this ? Or should I open a ticket ?

    Thanks in advance.

     

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    Vignesh_Saminathan_001
    Level 2
    Jun 22, 2021 7:33 AM UTC
    Hi @anzarzuela , I have tried it in private window and I am not getting this issue these days.
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    jamal
    Level 2
    Jun 15, 2021 11:38 AM UTC

    Since the update some users are by default blocking the adobe cookies, so you may have to unblock those by clicking on the padlock in google chrome. Other than that, you might have to clear cookies, and site usage data. That should resolve the issue.

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      VigneshSaminathan1Author
      New Participant
      Jun 15, 2021 12:03 PM UTC
      Thanks for the update Jamal, I will try this out 🙂
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