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External link not working in mobile Safari

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Hello, checking to see if anyone has ever run across this issue with external links not working in mobile instances of Safari.

We have an external link (i.e. https://youtube.com/playlist?list=PLpd2v5gp5pccmGDRZyZXE5qFa29J70vyg) in an email, and the attached appears when clicking on the external link in the email from an iPhone; gets stuck on our sending domain. However, the link works as expected in Safari when using a Mac.

Thanks in advance!

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_Manoj_Kumar_Accepted solution

New Participant

Hello @kevinha15

The issue is with your tracking URL. The certificate seems to be causing the issue.

Fixing the certificate should resolve this problem.

Manoj Find me on LinkedIn

Sukrity_Wadhwa

Employee

Hi @kevinha15,

Was the given solution by @_manoj_kumar_ helpful to resolve your query or did you have to open a support ticket to resolve this? Do let us know.

Thanks!

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Sukrity Wadhwa

_Manoj_Kumar_Accepted solution

New Participant

Hello @kevinha15

The issue is with your tracking URL. The certificate seems to be causing the issue.

Fixing the certificate should resolve this problem.

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Manoj Find me on LinkedIn

SatheeskannaK

Level 1

@kevinha15, I did try that on iPhone and it opens fine in safari browser. Is that happening to everyone having iPhone?

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Thanks, Sathees

K

KevinHa15Author

New Participant

@satheeskannak, Sorry, I should clarify. Yes, you're able to get to that URL in Safari if you directly go to the URL or click on the link I pasted above as you did. It's when we add the link to the email in Campaign and email to recipients, the recipients using iPhones to click on the link in the email are getting that Safari error screen.

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SatheeskannaK

Level 1

@kevinha15, Earlier I followed the same steps. Created an email, and sent an email and when I clicked the link in the email it took me to the Safari browser, and opened the link as expected.

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Thanks, Sathees

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