Facing issue while testing the SMS configuration in ACS | Community
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ManjulaPongiappan
Level 2
Feb 24, 2020 10:52 AM UTC
Solved

Facing issue while testing the SMS configuration in ACS

Hi,

We have configured the SMS vendor in ACS instance under external account. And adobe team confirmed that the configuration is correct. And then I have tested the SMS configuration by triggering  test SMS to few customers(Mobile numbers are valid and not in DND list). But the status of SMS delivery is in "pending status". Could you please help me ,to find the issue/fix the issue.

And Could you please let me know that from where can i get the MTA log file? 

 

Thanks.

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bisswangAccepted solution
Employee
Feb 27, 2020 5:32 PM UTC

Unfortunately as a customer xou can't see MTA logs.

You could enable verbose logging for the external account and ask Adobe Support to check/provide the logs.

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7 replies

bisswangAccepted solution
Employee
Feb 27, 2020 5:32 PM UTC

Unfortunately as a customer xou can't see MTA logs.

You could enable verbose logging for the external account and ask Adobe Support to check/provide the logs.

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    Sebastiane_Edberg_
    Sebastiane_Edberg_
    New Participant
    Feb 27, 2020 2:12 PM UTC

    So basically you need to specify TON and NPI for source and destination under the section "SMPP channel settings" in your external account setup, and these settings affect how the number you pass to provider will be processed as destination end point, have a look here for example: https://developers.sinch.com/docs/sms-smpp-outbound#source-address so your numbers in campaign should follow a consistent format and and your settings should match. We have all numbers with country prefix (no leading 0 or +), so in our instance theres a value of "1" in source and destination TON and NPI when using SINCH as provider

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    ManjulaPongiappanAuthor
    Level 2
    Feb 26, 2020 1:16 PM UTC

    Okay. If the binding is the issue, could you please let me know the next steps to follow to get it fixed.

    And do we have any other possible reasons for these failure ? 

     

    Could you please assist me.

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    Sebastiane_Edberg_
    Sebastiane_Edberg_
    New Participant
    Feb 26, 2020 12:58 PM UTC
    the reason is probably that it doesnt bind correctly with your smpp host, eg the connection works as such but in the process of binding it doesnt work and your SMS ends up as pending
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    ManjulaPongiappanAuthor
    Level 2
    Feb 26, 2020 6:05 AM UTC

    Hi,

    Yes i have updated those parameters as per requirement as shown below.

     

     What could be the reason for this issue (SMS not getting triggered)? Could you please help me on the same.

     

    Thanks,

    Manjula

     

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    ManjulaPongiappanAuthor
    Level 2
    Feb 26, 2020 6:04 AM UTC
    Hi,
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    Sebastiane_Edberg_
    Sebastiane_Edberg_
    New Participant
    Feb 25, 2020 7:47 PM UTC
    Hi, when using an SMPP account, have you specified the TON and NPI values according to SMPP providers required settings? i have seen this happen when passing a 0 or null value in the request
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