Failure sending transactional message

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Hi everyone,

We have created a transactional message from an event. When we launch API, the json is received and processed to deliver in the delivery but it is not sent (the number of sent is 0 vs 13 of delivered.

When we look at "Sending logs", it said that it has failed and the nature of the failure is "Unreachable" and the reason "Unable to find the Email format for the address '*' ".

Can anyone help us?

Thanks

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U

user06671

New Participant

Hi! Did you have an answer? I have the same issue

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C

costa_n11

Employee

Hi @LAR1985

Any chance you could share the payload you're sending to the REST API?

Looks like the email address passed might be an issue.. Seeing the payload would help

Thanks
Denis

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M

mohamedy3806083

Employee

Hi @lar1985

Support needs to look more closely into this, we need to review the delivery logs from the back-end server as well. please open a ticket with campaign support and we will help you identify the root cause.

best regards

Mohamed

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