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YashP1
Level 2
Jul 6, 2018 1:27 PM UTC
Solved

Follow up email

Hi!

I need to send a follow-up email to the ones that haven't opened the first email sent from a campaign. How do i do this?

Please advise.

Thanks in advance

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    kuthiala_ananya
    kuthiala_ananyaAccepted solution
    Employee
    Jul 9, 2018 8:53 AM UTC

    Hello Yahsank P,

    You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

    Hope this helps !!

    Regards,

    Ananya Kuthiala

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    5 replies

    YashP1Author
    Level 2
    Jul 9, 2018 8:58 AM UTC

    Thanks Ananya!

    This is all i needed. Thanks again for your help!

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      kuthiala_ananya
      kuthiala_ananyaAccepted solution
      Employee
      Jul 9, 2018 8:53 AM UTC

      Hello Yahsank P,

      You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

      Hope this helps !!

      Regards,

      Ananya Kuthiala

      Translate
        El_Loco
        El_Loco
        Level 5
        Jul 6, 2018 2:47 PM UTC

        Unfortunately I'm only familiar with Adobe Campaign Standard, but I think the following thread should help you to achieve what you need.

        Exclude all email in previous delivery 

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        YashP1Author
        Level 2
        Jul 6, 2018 2:43 PM UTC

        Hi Bob,

        We are using the Adobe Campaign V7.

        Thanks

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        El_Loco
        El_Loco
        Level 5
        Jul 6, 2018 2:40 PM UTC

        Hi Yashank,

        Are you using Adobe Campaign Classic or Standard?

        Essentially all you need to do is exclude all profiles who have a delivery log related to the original email, How you achieve that will depend on which platform you are using.

        Thanks,

        Bob

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