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YashP1
New Participant
July 6, 2018
Solved

Follow up email

  • July 6, 2018
  • 5 replies
  • 3269 views

Hi!

I need to send a follow-up email to the ones that haven't opened the first email sent from a campaign. How do i do this?

Please advise.

Thanks in advance

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    Best answer by kuthiala_ananya

    Hello Yahsank P,

    You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

    Hope this helps !!

    Regards,

    Ananya Kuthiala

    5 replies

    Y
    YashP1Author
    New Participant
    July 9, 2018

    Thanks Ananya!

    This is all i needed. Thanks again for your help!

      kuthiala_ananya
      kuthiala_ananyaAccepted solution
      Employee
      July 9, 2018

      Hello Yahsank P,

      You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

      Hope this helps !!

      Regards,

      Ananya Kuthiala

        El_Loco
        El_Loco
        New Participant
        July 6, 2018

        Unfortunately I'm only familiar with Adobe Campaign Standard, but I think the following thread should help you to achieve what you need.

        Exclude all email in previous delivery 

        Y
        YashP1Author
        New Participant
        July 6, 2018

        Hi Bob,

        We are using the Adobe Campaign V7.

        Thanks

        El_Loco
        El_Loco
        New Participant
        July 6, 2018

        Hi Yashank,

        Are you using Adobe Campaign Classic or Standard?

        Essentially all you need to do is exclude all profiles who have a delivery log related to the original email, How you achieve that will depend on which platform you are using.

        Thanks,

        Bob

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