Hi I have an issue with one of my workflow, with the following error message | Community
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L
Logdirect
New Participant
August 21, 2017
Solved

Hi I have an issue with one of my workflow, with the following error message

  • August 21, 2017
  • 6 replies
  • 2129 views

issue with one of my workflow, with the 'Play' method:

Error 'PLAY' of the nms:delivery service

any dea ?

Thx

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Best answer by Adhiyan

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

6 replies

L
LogdirectAuthor
New Participant
August 22, 2017

We will test your tips ASAP, thank you for your time and this advice

L
LogdirectAuthor
New Participant
August 22, 2017

Right, maybe it s time to upgrade our servers, thank you for your advice !  

Adhiyan
AdhiyanAccepted solution
Employee
August 22, 2017

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

    david--garcia
    david--garcia
    New Participant
    August 22, 2017

    Would you be able to upgrade to a later build (i.e b8795)? this is probably a glitch/bug

      L
      LogdirectAuthor
      New Participant
      August 22, 2017

      Thank you for your time and your question, the version is Adobe Campaign Version 6.1.1 (build 8705)and you will find hereafter the XML fomat of the error:

      <?xml version='1.0'?>

      <SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'>

      <SOAP-ENV:Body><SOAP-ENV:Fault>

      <faultcode>SOAP-ENV:Server</faultcode>

      <faultstring xsi:type='xsd:string'>Erreur pendant l'exécution de la méthode 'Play' du service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body>

      </SOAP-ENV:Envelope>

      david--garcia
      david--garcia
      New Participant
      August 22, 2017

      Post a screenshot and journal details, what version are you running?

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