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lindsay_morriss
New Participant
Oct 3, 2017 6:48 PM UTC
Solved

High number of Mirror Page clicks

Hi, my company has starting using new email templates and I've noticed there has been a significant increase in the # of clicks on the mirror page (to view in browser). Why would this be happening and is this something to be concerned about?

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lindsay_morrissAccepted solution
New Participant
Oct 31, 2017 12:53 PM UTC

Hi Florent,

Yes, we reviewed them recently. We believe the answer has to do with how the "View in Browser" link is displayed in the email. Currently, it is promptly displayed in the upper right-hand corner of the template, so it looks more like a CTA. I've suggested that this link is made less noticeable.

Thanks for following up.

Lindsay

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4 replies

lindsay_morrissAuthorAccepted solution
New Participant
Oct 31, 2017 12:53 PM UTC

Hi Florent,

Yes, we reviewed them recently. We believe the answer has to do with how the "View in Browser" link is displayed in the email. Currently, it is promptly displayed in the upper right-hand corner of the template, so it looks more like a CTA. I've suggested that this link is made less noticeable.

Thanks for following up.

Lindsay

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florentlb
florentlb
Level 10
Oct 31, 2017 7:43 AM UTC

Hi Lindsay,

Were you able to have a deeper look at the templates?

Let me know,

Florent

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lindsay_morrissAuthor
New Participant
Oct 16, 2017 8:55 PM UTC

Hi Florent,

That makes sense. I'll have to investigate a bit further internally, as another team manages the development of these templates. However, thank you very much for your response and input.

Best,

Lindsay

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florentlb
florentlb
Level 10
Oct 10, 2017 6:26 PM UTC

Hi,

Do you perform inbox/mobile rendering checks with your templates? If they are more complex, maybe some email providers have more trouble displaying the message in their app, leading to more views in browser.

If you have a way to check this for different email providers like gmail, apple mail, and so on, and for different devices (mobile phones, tablets, computers) as well, that could be a start.

Let me know if you find anything,

Florent

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