How to add SMTP- List unsubscribe | Community
Skip to main content
CIGM
CIGM
New Participant
October 18, 2017
Solved

How to add SMTP- List unsubscribe

  • October 18, 2017
  • 13 replies
  • 9750 views

Hi there,

I am trying to add the SMTP to the header of my emails following the following instructions here: Technical recommendations

However, I can;t make it work. I have built the link by adding the URL unsubscribe email address on the webappp and the ide recipient Crypt link. It looks as below:

Could you advise please?

Thanks,

C

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by CIGM

Hi Florent,

Although it did not work, I don't think David's suggestion was wrong as it was working for him. I just pasted my unsubscribed link and send an email with some HTML content on (I was just sending a lorem ipsum email). It then worked.

Thanks for your help and patience.

cc

13 replies

Show previous replies
CIGM
CIGMAuthor
New Participant
October 18, 2017

Thank you Florent. I have tried with your suggestion but still is not working... the email is being sent but the unsubs link does not display on the email interface.

Any thoughts what could that be?

I have also tried to do it with the Adobe SMTP by default - see below but is not working either.

Best,

C

    davidk21713691
    davidk21713691
    New Participant
    October 18, 2017

    Hi Carlota,

    In your screenshot, it's missing "?" between crkUnsubscription and id

    Thanks

    David

    florentlb
    florentlb
    New Participant
    October 18, 2017

    Hi Carlota,

    Can you try using recipient.@cryptedID instead?

    For example: https://domain.com/webApp/unsub?id=<%=escapeUrl(recipient.cryptedId)%>

    Hope this helps,

    Florent

    Terms & ConditionsAccessibility statement

    Loading footer...