How to add SMTP- List unsubscribe | Community
Skip to main content
CIGM
CIGM
Level 3
Oct 18, 2017 9:18 AM UTC
Solved

How to add SMTP- List unsubscribe

Hi there,

I am trying to add the SMTP to the header of my emails following the following instructions here: Technical recommendations

However, I can;t make it work. I have built the link by adding the URL unsubscribe email address on the webappp and the ide recipient Crypt link. It looks as below:

Could you advise please?

Thanks,

C

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
CIGM
CIGMAccepted solution
Level 3
Oct 31, 2017 11:11 AM UTC

Hi Florent,

Although it did not work, I don't think David's suggestion was wrong as it was working for him. I just pasted my unsubscribed link and send an email with some HTML content on (I was just sending a lorem ipsum email). It then worked.

Thanks for your help and patience.

cc

View reply

13 replies

Show previous replies
CIGM
CIGMAuthor
Level 3
Oct 18, 2017 3:20 PM UTC

Thank you Florent. I have tried with your suggestion but still is not working... the email is being sent but the unsubs link does not display on the email interface.

Any thoughts what could that be?

I have also tried to do it with the Adobe SMTP by default - see below but is not working either.

Best,

C

Translate
    davidk21713691
    davidk21713691
    Level 3
    Oct 18, 2017 2:19 PM UTC

    Hi Carlota,

    In your screenshot, it's missing "?" between crkUnsubscription and id

    Thanks

    David

    Translate
    florentlb
    florentlb
    Level 10
    Oct 18, 2017 2:10 PM UTC

    Hi Carlota,

    Can you try using recipient.@cryptedID instead?

    For example: https://domain.com/webApp/unsub?id=<%=escapeUrl(recipient.cryptedId)%>

    Hope this helps,

    Florent

    Translate
    Terms & ConditionsAccessibility statement

    Loading footer...