How to reset user password? | Community
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RaulOcana
RaulOcana
Level 3
Aug 23, 2018 4:23 PM UTC
Solved

How to reset user password?

Hi guys,

I'm using Classic Adobe, and I know I can go to Explorer and manually edit an user's password. But how can I send a reset request or help a user that forgot the password?

Thank you!

- Raúl

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Garima_Gakhar
Garima_GakharAccepted solution
Employee
Aug 24, 2018 8:11 AM UTC

Hi RaulOcana​

I believe you are referring to access to Adobe Console and not Support Portal (https://support.neolane.net/ ).

If its for the Client Console (application), you can only help by resetting user's password manually and then sharing it with him/her.

The Browser based application for Support Portal does have link to 'Forgot Password'.

Hope that helps!

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1 reply

Garima_Gakhar
Garima_GakharAccepted solution
Employee
Aug 24, 2018 8:11 AM UTC

Hi RaulOcana​

I believe you are referring to access to Adobe Console and not Support Portal (https://support.neolane.net/ ).

If its for the Client Console (application), you can only help by resetting user's password manually and then sharing it with him/her.

The Browser based application for Support Portal does have link to 'Forgot Password'.

Hope that helps!

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