How to send welcome email in real-time | Community
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alik98709228
alik98709228
Level 2
Jan 27, 2018 6:10 PM UTC

How to send welcome email in real-time

Hi,

We have adobe campaign (hosted account). I created a subscription in our adobe campaign account for our web site opt-ins. We get opt-ins to that subscription in real-time via API call.

However, we used a query to send the Welcome email a day later. That query uses a criteria to select anyone who has opted-in to that subscription in the last 24 hours, and those recipients gets the Welcome email.

Is there a way i can create a query (or any other method) to send Welcome email in real-time? So as soon as someone opted-in to that subscription, we can send them Welcome email right away?

Let me know.

Thanks!

Ali

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    4 replies

    vraghav
    vraghav
    Employee
    Jan 28, 2018 8:35 AM UTC

    Hi Ali,

    If you have a message center license you can leverage the functionality by modifying your webapp to fire SOAP calls with context data.

    That's the most real-time delivery you can get.

    However, there is an easier way which can offer good results.

    Inside the service itself, you have a section where you can configure an email template to send confirmation messages when a profile is subscribed or unsubscribed.

    Managing subscriptions

    This doesn't limit you from making this template a welcome template.

    Hope this helps.

    Regards,
    Vipil

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      alik98709228
      alik98709228Author
      Level 2
      Jan 28, 2018 10:33 PM UTC

      Hi Vipul,

      Thanks for the response. Currently we don't have message center implemented. I was thinking to use an alternative way to send welcome email in real-time without leveraging message center. Looks like using confirmation messages as welcome email in managing service/subscription would definately works. Thanks for this information.

      Here are few related questions:

      1: We can able to control to send confirmation message only to new opt-ins? For instance, if an email already existed in that service, that email will not receive the welcome email?

      2: If a new email was opted-in more than once in a service or somehow system send a new opt-in multiple times in a service, only one confirmation message will be genearted?

      Let me know.

      Thanks!

      Ali

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      vraghav
      vraghav
      Employee
      Jan 29, 2018 1:51 AM UTC

      Hi Ali,

      I've never used this functionality myself and the use cases you are highlighting here will have to be tested for answers.

      Regards,
      Vipul

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      david--garcia
      david--garcia
      Level 10
      Jan 27, 2018 11:15 PM UTC

      Please head to the documentation section (Creating the message template ) you can do this with message centre, albeit, you must have a valid license to use it.

      https://docs.campaign.adobe.com/doc/archives/en/610/message-center-v6.1-en.pdf

      This thread Modify a WSDL generated by URL with specific one (no 'Element') guides you how to create and map a transactional message to a SOAP call through the Adobe Campaign API.

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