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DominikLackovic
New Participant
July 26, 2018
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Images not displayed after Campaign update

  • July 26, 2018
  • 11 replies
  • 7899 views

Our Adobe Campaign worked without issues until recent update. Now landing pages cannot fetch header image. When I upload new header image to brand, system doesn't save them. Only thing that is working correctly is newsletter delivery item because it uses image from AEM instance. Every image in Campaign instance in unreachable. Any ideas?

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Best answer by kuthiala_ananya

Hi dominikl66817691​

The link for support portal is https://support.neolane.net/ . You would only be able to raise a ticket if you are listed as a supported user for your company. Incase you are not then you can request a colleague of yours to raise an ticket with all relative information.

I Hope this helps !!!

Regards,

Ananya Kuthiala

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kuthiala_ananya
kuthiala_ananya
Employee
July 26, 2018

Hi dominikl66817691​

Apart from build upgrade has anything else changed ? In terms of server location or url ? When you say every image in Campaign instance is unreachable do you mean that you are not even able to preview any image uploaded via public resource ?

It would be great if you can paste the error you are getting.

Regards,

Ananya Kuthiala

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