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anushiav
New Participant
December 10, 2016
Solved

Interaction: Propositions aren't getting captured

  • December 10, 2016
  • 17 replies
  • 7872 views

Hi everyone,

I have published the offer in a webpage (ie using inbound channel) and the proposition status are not getting captured in the recipient proposition table. But when I use outbound channel (ie through email), proposition status are getting captured.

Could you please help me to figure out why inbound propositions aren't getting captured. Is this issue something related to interaction schema? Kindly share your thoughts.

Thanks,

Anushia

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    Best answer by ThomasBo3

    OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

    <interactiond autoStart="true"/>

    After a restart, new inbound interactions should be inserted in the DB.

    Best regards,

    Thomas

    17 replies

    shivak41694392
    shivak41694392
    New Participant
    June 4, 2018

    hi,

    I wanted to know if you triggered  offers via SOAP ..

    if so what process did you follow , I am trying to capture the WSDL.

    Integration via SOAP (server side)

    regards

    Shiva

    T
    ThomasBo3
    Employee
    December 13, 2016

    nicolletta wrote...

    Hello Thomas, 

    Can you please tell me where config-<your_instance_name>.xml file is located? 

    Hello,

    You should find it around 

    /usr/local/neolane/nl6/conf

    Best,

    Thomas

      nicolletta
      nicolletta
      New Participant
      December 13, 2016

      Thomas Boucher wrote...

      OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

      1. <interactiond autoStart="true"/>

      After a restart, new inbound interactions should be inserted in the DB.

      Best regards,

      Thomas

       

      Thomas Boucher wrote...

      OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

      1. <interactiond autoStart="true"/>

      After a restart, new inbound interactions should be inserted in the DB.

      Best regards,

      Thomas

       

      Hello Thomas,

       

      Can you please tell me where config-<your_instance_name>.xml file is located?

      Thank you,

      Best regards,

      Nicoeta

      A
      anushiavAuthor
      New Participant
      December 12, 2016

      Hi Thomas,

      Sure! I will check with technical administrator to implement these changes.

      Thank you so much for your help :)

      regards,

      Anushia

      T
      ThomasBo3Accepted solution
      Employee
      December 12, 2016

      OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

      <interactiond autoStart="true"/>

      After a restart, new inbound interactions should be inserted in the DB.

      Best regards,

      Thomas

        A
        anushiavAuthor
        New Participant
        December 12, 2016

        Hi Thomas.

        Thanks for sharing these details. interactiond@<your_instance_name> is missing! screenshot attached

        T
        ThomasBo3
        Employee
        December 12, 2016

        Hello,

        Indeed, if you use the inbound engine, you should see "interactiond@<your_instance_name>" in the process list in "Home > Monitoring". Feel free to share a screen shot of this list if you want me to have a look at it (you can blur the instance name if you prefer).

        This process is in charge of writing the inbound propositions to the DB (see for instance https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Additional_configurations__Interaction_-_Data_buffer.html).

        Hope this helps,

        Thomas

        A
        anushiavAuthor
        New Participant
        December 12, 2016

        Hi Nicolletta,

        No problem! Thank you for your help and sharing your time. 

        Thanks.

        Anushia

        nicolletta
        nicolletta
        New Participant
        December 12, 2016

        Anushia V wrote...

        Hi Nicolletta,

        I am not able to see interactions@[platform-name] on the processes list. Does it mean there is something missing in configurations?

        Thanks,

        Anushia

         

        I’m sorry I cannot help you with this. I don’t know why. 

        nicolletta
        nicolletta
        New Participant
        December 12, 2016

        Anushia V wrote...

        nicolletta wrote...

        Have you checked your “interactiond" logs also? 

         

        Do we have access to see interaction logs? I see adobe campaign console error - "No key defined for element 'interaction' (query on a document of type 'Interactions (nms:interaction)')

        Thanks!

         

        Normally in “Home” –> “Monitoring” à Process list à interactiond@platform_name 

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