Missing Metrics in Adobe Triggers | Community
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bsel2003
New Participant
Jun 25, 2018 11:25 PM UTC
Solved

Missing Metrics in Adobe Triggers

Hello - we are in the process of transitioning to Adobe Campaign. The UI in Adobe Triggers is missing some standard events like "Cart Open" or  "Orders."  I have looked in the reporting suite and these are visible everywhere.  Any ideas or bugs out there that could be hiding these metrics from showing within the UI?  I have built the Cart abandonment trigger every which way possible and cannot get it to fire. Below is the latest iteration I built using available and similar variables. Any thoughts would be greatly appreciated. Thanks.

Btw - here is a screen cap of an Analytics segment I built that does produce results when dropped on top of an appropriate report:

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pablo_rosero1
pablo_rosero1Accepted solution
Level 9
Nov 28, 2018 7:40 PM UTC

Hi Ben,

You should be able to Edit Abandonment Trigger. Also, some of your desired parameters could be under general Actions instead of Abandonment. Please see Adobe Campaign Help | Abandonment Triggers use cases

I hope this helps!

All the best,

Pablo

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1 reply

pablo_rosero1
pablo_rosero1Accepted solution
Level 9
Nov 28, 2018 7:40 PM UTC

Hi Ben,

You should be able to Edit Abandonment Trigger. Also, some of your desired parameters could be under general Actions instead of Abandonment. Please see Adobe Campaign Help | Abandonment Triggers use cases

I hope this helps!

All the best,

Pablo

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