Mobile app subscribers empty registration token | Community
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androd58052764
Level 2
Jan 18, 2019 9:20 PM UTC
Solved

Mobile app subscribers empty registration token

Hi,

I have an issue where I can add subscribers to my mobile app defined in ACS but they don't have a registration token.

What could be causing this?

How it's set up:

MainActivity.java

MyFirebaseMessagingService.java

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Adhiyan
AdhiyanAccepted solution
Employee
Sep 4, 2019 11:48 AM UTC

Hello Andro,

The demdex call is responsible for generating the registration token in Adobe and since you are getting an error on that step , it could explain the problem.

Ideally , after the dpm.demdex.net call should be followed by :

if this is not happening , then I guess this hostname is not known in google ecosystem and hence the demdex call is not successful.

Probably the app developer can help you in debugging why the demdex call is not working and transferring data to google APIs.

ideally a successful call would look like this.

Regards,

Adhiyan

12 replies

androd58052764
Level 2
Jan 22, 2019 8:04 AM UTC

Can anybody help me out with this? It's kind of urgent...

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Sebastiane_Edberg_
New Participant
Jan 15, 2020 4:18 PM UTC
Hi, do you mind explaining how this issue was resolved for you?
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