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androd58052764
New Participant
January 18, 2019
Solved

Mobile app subscribers empty registration token

  • January 18, 2019
  • 11 replies
  • 12830 views

Hi,

I have an issue where I can add subscribers to my mobile app defined in ACS but they don't have a registration token.

What could be causing this?

How it's set up:

MainActivity.java

MyFirebaseMessagingService.java

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Best answer by Adhiyan

Hello Andro,

The demdex call is responsible for generating the registration token in Adobe and since you are getting an error on that step , it could explain the problem.

Ideally , after the dpm.demdex.net call should be followed by :

if this is not happening , then I guess this hostname is not known in google ecosystem and hence the demdex call is not successful.

Probably the app developer can help you in debugging why the demdex call is not working and transferring data to google APIs.

ideally a successful call would look like this.

Regards,

Adhiyan

11 replies

androd58052764
New Participant
January 22, 2019

Can anybody help me out with this? It's kind of urgent...

Sebastiane_Edberg_
New Participant
January 15, 2020
Hi, do you mind explaining how this issue was resolved for you?