Mobile application subscribers - ECID exists but registration token is empty | Community
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Javier_Maestro
New Participant
Jan 26, 2022 12:44 PM UTC
Question

Mobile application subscribers - ECID exists but registration token is empty

Hi, having some issues with sending push notifications from Adobe Campaign Standard to Mobile subscribers.
On ios platform, I can see that when running the app the generated ECID will be posted to our campaign instance and populate the subscriber table, but the token is missing. As the image below

 

 

On Android, The subscriber table didn't update with a new tuple. I only see the IOS users without the registration token

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    3 replies

    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Employee
    Feb 9, 2022 5:18 PM UTC

    Hi @javier_maestro,

    Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

    Thanks!

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    Sukrity Wadhwa
    Javier_MaestroAuthor
    New Participant
    Feb 14, 2022 8:26 AM UTC

    hi @sukrity_wadhwa 

    We still have the issue, but during this week i'll answer to @bisswang attaching the calls to Adobe. 
    Sorry for not aswering before

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    bisswang
    Employee
    Feb 1, 2022 7:29 AM UTC

    for the mobile app, the tokens are "synced" to ACS from another Adobe service.

    Can you verify e.g. in the logs of Android Studio that the calls to Adobe are all really done? (1 for ID sync, 1 for registration in ACS)

    Also ensure that the IMS Org is the same for the app and ACS

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