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michellelowsl
Level 3
Mar 27, 2020 1:27 PM UTC
Solved

Multiple wait steps with a scheduler

Hi there,

 

I have a drip campaign that have multiple wait steps (3 days, 5 days, 10 days) and a scheduler that run daily. The workflow restarts everyday before it finishes the journey. Any advice on how to handle this?

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DavidKangni
DavidKangniAccepted solution
New Participant
Mar 27, 2020 4:42 PM UTC

Hi Michelle

 

You have to add a split in your initial workflow to segment by steps or create separate workflows that will check status 3 days, 5 days and 10 days.

I prefer the approach of separate workflows because it will not block the journey if there is any issue.

 

Thanks

David

 

David Kangni
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5 replies

michellelowslAuthor
Level 3
Apr 9, 2020 6:17 AM UTC

Sample workflow

 

 

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aveggiani
Level 3
Apr 6, 2020 8:46 AM UTC

Can you post a screenshot of the solution you used?

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michellelowslAuthor
Level 3
Apr 9, 2020 6:21 AM UTC
Hi Gab, I have posted a screenshot of sample workflow above. Instead of using wait steps, I just have multiple queries to check the creation date or delivery date before sending another email.
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DavidKangni
DavidKangniAccepted solution
New Participant
Mar 27, 2020 4:42 PM UTC

Hi Michelle

 

You have to add a split in your initial workflow to segment by steps or create separate workflows that will check status 3 days, 5 days and 10 days.

I prefer the approach of separate workflows because it will not block the journey if there is any issue.

 

Thanks

David

 

Translate
David Kangni
    michellelowslAuthor
    Level 3
    Mar 28, 2020 1:20 PM UTC

    Hi David,

    Thanks so much for your suggestion.

    It seems like having drip campaign on ACS is not as easy as I thought.

     

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