No match in backends for the given tenant id.

Question

Trying to send a POST request to the Campaign API, I'm getting the following error,
"No match in backends for the given tenant id."

The campaign instance I'm using is a sandbox instance whose URL is https://acsXXXus.campaign-sandbox.adobe.com/ and the URL I'm trying to send the POST is

https://mc.adobe.io/acsXXXus/campaign/mcAdobe/EVTcartAbandonment. I also tried changing the organization to acsXXXus.campaign-sandbox and acsXXXus.campaign-sandbox.adobe

But still I'm getting the same error. Any insights into this would be helpful.

Thank you

jezwn · Accepted Answer

@jezwn, If you have to interact with ACS through API will have to use Adobe I/O. Take a look at this documentation page,

https://experienceleague.adobe.com/docs/campaign-standard/using/working-with-apis/troubleshooting.html?lang=en

Thank you @satheeskannak I have been using Adobe I/O for the API interaction. After some exploration, I managed to uncover the root of the issue. Specifically, when dealing with sandbox instances, it's important to utilize the complete URL, such as acsXXXus.campaign-sandbox.adobe.com, as the organization ID. The issue is now resolved.

aggabhi · Answer

Hi @jezwn ;

org ID would be your ACS url that you use to access and login to the application.

E.g. https://ABC.campaign.adobe.com/
https://ABC-mkt-stage1.campaign.adobe.com/

The values of ABC must be provided in place of Org ID in post request.

You org ID would be:-

https://mc.adobe.io/ABC/campaign/profileAndServices/service/

Also make sure you got the right headers of the authorization and x-api-key etc.

Regards

Abhishek

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