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Employee
Apr 12, 2023 8:10 AM UTC
Question

Open/Click stats on delivery

Hi,

 

I have a question regarding one of our transactional deliveries that I'm hoping anyone could t provide some guidance on.

We have several brands that all have the same transactional emails.

I was looking into the opens/clicks of some of our transactionals and noticed that only one of our deliveries has no open/click data when looking at the delivery (and seems to have never had this?) - though the data does show up in the reports section.

I looked at one of our deliveries where it works, and I can't find anything obvious or different between one that works and one that doesn't.

 

Appreciate the help 

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2 replies

Sukrity_Wadhwa
Employee
Apr 26, 2023 8:04 AM UTC

Hi @rrafiki,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!

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Sukrity Wadhwa
SatheeskannaK
Level 1
Apr 12, 2023 3:25 PM UTC

Hi @rrafiki,

 

That's weird. Did you try unpublish and publish again the transactional email to see if that helps anything? Also, I would suggest opening a support ticket on this issue. 

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Thanks, Sathees