Push notification from ACS doesn't get delivered and shows no error to troubleshoot

Question

Hi,

We are trying to send a Test(Proof) Proof Push Notification using Adobe, ACS Send log for the Proof says Message sent, however the notification doesn't get delivered to the Device.

To troubleshoot this we used pushtry,com to send the push notification using same device token and server key used in ACS. We get the success via Pushtry.com but not with ACS.

The back end log from MobileApp shows the difference in the payload of Pushtry.com vs what was generated via Adobe.

Here are the log details for your review:

Pushtry.com Payload:
{"id":"0:1632444512392181104787%25f242d925f242d9","data":{},"body":"test"}

ACS Push Payload:
{"id":"0:1632332235533777492234942545%25f242d922e5555a","data":{"_dId":"1245295a392","_mId":"h338febcf","body":"Test msg body","title":"Test","_acsDeliveryTracking":"on"}}

Any idea why there is a different payload and is it causing the issue?

ShrawanSaxena-1 · Accepted Answer

@akp3 -You can go through below link to know more on this . You can refer below section:

https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/push-notifications/about-push-notifications.html?lang=en

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