Reporting based on recipient Mail Client

Forum|Forum|5 years ago
November 24, 2020
2 replies
2175 views

Hi,

I'm unable to find a report based on the recipients Mail Client. With the rendering of, real-world, emails vastly different in Outlook 2013, 2016 & 365. I'm trying to get a breakdown of our customers, so as to focus on the larger groups when we have rendering issues.

I can find, Platform, Device and Browser. But no client data.

Thanks,

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shelly-goel

Employee

@andrewkriz Detailed information around rendering in different email clients, is dependent on the license agreement.

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/preparing-and-testing-messages/email-rendering.html?lang=en#email-rendering-report-description

Hope this helps.

AndrewKrizAuthor

New Participant

I think you've misunderstood the question, I'm after client data from actual Campaign Sends. Not testing data.

shelly-goel

Employee

@andrewkriz I don't think the 'client' dimension is available oob and there isn't any straightforward way to implement a custom dimension. There's a possibility for you to capture the email client information at the user profile level and then have that available in reports. Refer this link: https://experienceleague.adobe.com/docs/campaign-standard/using/reporting/customizing-reports/creating-a-custom-profile-dimension.html?lang=en#creating-a-custom-profile-dimension (You might have to make some tweaks as per your use case)

AndrewKrizAuthor

New Participant

I'll have to look into this, but it's strange that other email platforms can have this OOB feature (that I assume is quite important), but ACS doesn't.

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