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ihm185
Level 3
Sep 25, 2018 7:29 AM UTC

Send a proof not working

Hello everyone,

I have a campaign where there is a delivery. I am trying to send myself a "Send a proof" by selecting my email address from recipients list. When I click analyze I am getting an error. It says "XSV-350124 - The job of identifier --- is already running. Unable to submit it a second time." 

How can I solve this?

Please help me.

TIA

Best regards,

Imran

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    7 replies

    Garima_Gakhar
    Garima_Gakhar
    Employee
    Sep 25, 2018 10:40 AM UTC

    Hi ihm185​

    Delivery Proofs generally run into this error because the 'operationMgt' workflow has already picked up your Delivery once.

    Previously it was suggested that this could be controlled by decreasing the value of 'nmsOperation_LimitConcurrency' option, thereby reducing the frequency of 'operationMgt' Workflow. However that's not really ideal since this issue was identified as a known Bug with some previous Build and clients were then recommended to move to higher Builds in which the fix was rolled out.

    Another remote possibility could be that the Delivery is in 'Ready to be Delivered' state thus no more proofs are being sent out.

    If that's the case, you could manually update the Status of the Delivery by doing a 'mass update of selected items' for your Delivery and changing the Status to 'Being edited'.

    Then try sending the Proof again.

    However our recommendation would still be a Build Upgrade if your Instance is on a lower Build.

    Which Build is the Instance on?

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      ihm185Author
      Level 3
      Sep 25, 2018 11:34 AM UTC

      We are using 8754

      Translate
      Garima_Gakhar
      Garima_Gakhar
      Employee
      Sep 26, 2018 7:56 AM UTC

      ihm185​

      Thanks for the confirmation. I am checking internally was the fix available in Builds beyond 8754 and will get back to you.

      Translate
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