SMS Auto replies configuration in ACS external account | Community
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sriharshtotad
sriharshtotad
New Participant
Jul 16, 2020 4:51 AM UTC
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SMS Auto replies configuration in ACS external account

Are there any requirement on how the KEYWORD's for SMS auto replies should be configured in the ACS external accounts for SMS channel.

Auto replies are working for keywords like STOP/START & SUBSCRIBE/UNSUBSCRIBE but not for OPT-IN/OPT-OUT.

is it because of the hyphen in the OPT-IN/OPT-OUT keywords?

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bisswangAccepted solution
Employee
Jul 20, 2020 12:38 PM UTC

Yes, it's related to that.

The keyword is only suppossed to contain A-Z / 0-9 at the moment

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2 replies

bisswangAccepted solution
Employee
Jul 20, 2020 12:38 PM UTC

Yes, it's related to that.

The keyword is only suppossed to contain A-Z / 0-9 at the moment

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    sriharshtotad
    sriharshtotadAuthor
    New Participant
    Jul 20, 2020 12:43 PM UTC
    Thank you Ramon.
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