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GMSPrem-lAb0Gw
GMSPrem-lAb0Gw
New Participant
October 8, 2015
Solved

Unable to add New recipients inside profiles and targets .

  • October 8, 2015
  • 13 replies
  • 5164 views

There is no new button to add new recipients under profiles and target.  Kindly please help me .

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Best answer by GMSPrem-lAb0Gw

Hi Linda,

Its a client environment . I have raised a support ticket and it was resolved now .

Many thanks for your inputs .

Thanks,

Prem G

13 replies

Linda_Stinson
Linda_Stinson
Employee
September 16, 2016

With the Leads module, the Incoming activities, Leads and Recipients schema are all related and leads and recipients are generated off of the incoming activities by technical workflows. You need to be very careful not to break anything.

Linda

nithyanandhanm4
nithyanandhanm4
New Participant
September 16, 2016

Thanks for the update. I have Leads installed in AC. Will you please provide solution or idea on how to solve this?

I want to add recipients and restructure recipient table(including more fields).

A
AlexDr2
New Participant
September 16, 2016

Check if you have Leads package installed. If that's the case, it will change how AC behaves in terms of recipients management.

nithyanandhanm4
nithyanandhanm4
New Participant
September 16, 2016

Hi Linda,

Please Assist me on the same issue.

nithyanandhanm4
nithyanandhanm4
New Participant
September 16, 2016

Will you please tell us how adobe support team solved this issue? Since i have same problem, I need the solution.

Please Share ASAP.

A
AlexDr2
New Participant
May 31, 2016

Hi GMSPrem,

Any chance you can share the resolution steps provided by Adobe?

Thanks,

Alex.

GMSPrem-lAb0Gw
GMSPrem-lAb0GwAuthorAccepted solution
New Participant
November 11, 2015

Hi Linda,

Its a client environment . I have raised a support ticket and it was resolved now .

Many thanks for your inputs .

Thanks,

Prem G

Linda_Stinson
Linda_Stinson
Employee
October 15, 2015

Hi Prem, is this a sandbox or Adobe Campaign client environment? In that case you can report the issue to Tech Support. -Linda

GMSPrem-lAb0Gw
GMSPrem-lAb0GwAuthor
New Participant
October 14, 2015

Hi Can you please check its not a training environment ....

GMSPrem-lAb0Gw
GMSPrem-lAb0GwAuthor
New Participant
October 9, 2015

Hi Linda ,

I have admin access for this environment ..

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