Unable to connect to Adobe Campaign 7 following upgrade | Community
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LornaE
Level 2
Jan 29, 2018 1:47 PM UTC
Solved

Unable to connect to Adobe Campaign 7 following upgrade

Hi there,

I am unable to connect to Adobe Campaign 7 - local IT have followed all installation steps, and IP address has been white listed. However I am receiving following error when trying to log in.

Current Build: 7.0 8795.

Thank you!

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vraghav
vraghavAccepted solution
Employee
Jan 29, 2018 2:12 PM UTC

Hi LornaE ,

Your IP is not whitelisted on the instance for access.

Please follow the documentation Server side configurations to get the IP added in whitelist zone.

Once the IP has been added to config, a config reload will be needed which can be done from command prompt using

nlserver config -reload

Regards,
Vipul

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1 reply

vraghav
vraghavAccepted solution
Employee
Jan 29, 2018 2:12 PM UTC

Hi LornaE ,

Your IP is not whitelisted on the instance for access.

Please follow the documentation Server side configurations to get the IP added in whitelist zone.

Once the IP has been added to config, a config reload will be needed which can be done from command prompt using

nlserver config -reload

Regards,
Vipul

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