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senthilrajm
New Participant
Oct 17, 2017 10:33 AM UTC
Solved

Unable to send SMS - Sandbox

We are getting "account locked" when trying to test SMS delivery from Sandbox environment. Using the out of box external account - configured to NetSize.

Does the error mean, account with NetSize has been locked?

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florentlb
florentlbAccepted solution
Level 10
Oct 18, 2017 12:17 PM UTC

Hi senthilrajm,

This error is returned by the SMS provider and means that your account is locked. Please contact the SMS provider to check why the account was locked.

Thanks,

Florent

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3 replies

florentlb
florentlb
Level 10
Oct 31, 2017 8:21 AM UTC

Hi Senthil,

I am not aware, if any. I'd recommend getting in touch with support to explore the options you have to test SMS with the Sandbox.

I'll mark this thread as answered as the original question was about your specific "locked" error.

Thanks,

Florent

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senthilrajmAuthor
New Participant
Oct 23, 2017 4:23 AM UTC

Thanks Florent.

I am just exploring the product in Sandbox instance. Is there any demo account I can use for SMS? Any pointers regarding this will be helpful.

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florentlb
florentlbAccepted solution
Level 10
Oct 18, 2017 12:17 PM UTC

Hi senthilrajm,

This error is returned by the SMS provider and means that your account is locked. Please contact the SMS provider to check why the account was locked.

Thanks,

Florent

Translate
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