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RogerScheidegger
New Participant
Oct 26, 2021 6:51 AM UTC
Solved

Unable to update a audience's organizational unit

I'm trying to update the organizational unit of an audience by a technical workflow, however it doesn't work this way:

 

 

 

 

 

Error Log:

 

Any ideas, how I can solve this problem?

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bisswangAccepted solution
Employee
Nov 2, 2021 10:26 AM UTC

You can't set the name directly at this place but only a reference to an org unit.

So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

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12 replies

bisswangAccepted solution
Employee
Nov 2, 2021 10:26 AM UTC

You can't set the name directly at this place but only a reference to an org unit.

So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

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    jomyjose
    Level 2
    Apr 15, 2022 10:44 PM UTC

    can you elaborate how to lookup the value in the DB? we know the organization unit name but don't know the value to set. 

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    JohnWi12
    Level 5
    Apr 19, 2022 5:58 PM UTC

    Reconcile the organization by the ID under the Admin/User and Security/Org Units.

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    Craig_Thonis
    Craig_Thonis
    Employee
    Oct 27, 2021 1:48 PM UTC

    Hi Roger,

     

    It looks like from the error output that you are trying to set the value to -1. I do not think that negative values are enabled on ACS instances.

     

    Additionally, what kind of audiences are these? Depending on how they are created you may not have the option to update them see below:

    https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-audiences/creating-audiences.html?lang=en

     

    If this is one off scenario, I would also suggest reaching out to Campaign Support who can enlist Ops to make this update in the backend database.

     

    Regards,

    Craig

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      RogerScheideggerAuthor
      New Participant
      Oct 28, 2021 10:06 AM UTC

      Hi Craig

       

      Thanks, I'm creating a list audience via a workflow (from a Query). The idea is to update the Org Unit of this created audience directly in the same workflow.

       

      Unfortunately, I couldn't find any information about editing the Org Unit in your weblink.

       

      Regards

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