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R
RogerScheidegger
New Participant
October 26, 2021
Solved

Unable to update a audience's organizational unit

  • October 26, 2021
  • 2 replies
  • 3028 views

I'm trying to update the organizational unit of an audience by a technical workflow, however it doesn't work this way:

 

 

 

 

 

Error Log:

 

Any ideas, how I can solve this problem?

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Best answer by bisswang

You can't set the name directly at this place but only a reference to an org unit.

So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

2 replies

B
bisswangAccepted solution
Employee
November 2, 2021

You can't set the name directly at this place but only a reference to an org unit.

So you would need to lookup the org unit in the DB using a Reconciliation task first and then you can assign it accordingly

    J
    jomyjose
    New Participant
    April 15, 2022

    can you elaborate how to lookup the value in the DB? we know the organization unit name but don't know the value to set. 

    J
    JohnWi12
    New Participant
    April 19, 2022

    Reconcile the organization by the ID under the Admin/User and Security/Org Units.

    Craig_Thonis
    Craig_Thonis
    Employee
    October 27, 2021

    Hi Roger,

     

    It looks like from the error output that you are trying to set the value to -1. I do not think that negative values are enabled on ACS instances.

     

    Additionally, what kind of audiences are these? Depending on how they are created you may not have the option to update them see below:

    https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-audiences/creating-audiences.html?lang=en

     

    If this is one off scenario, I would also suggest reaching out to Campaign Support who can enlist Ops to make this update in the backend database.

     

    Regards,

    Craig

      R
      RogerScheideggerAuthor
      New Participant
      October 28, 2021

      Hi Craig

       

      Thanks, I'm creating a list audience via a workflow (from a Query). The idea is to update the Org Unit of this created audience directly in the same workflow.

       

      Unfortunately, I couldn't find any information about editing the Org Unit in your weblink.

       

      Regards

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