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Level 9
Jan 28, 2022 4:04 AM UTC
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Weird behaviour

Hi community,

 

I have come across a strange behaviour and looking for some help.

 

I have a DM and the summary screen view shows me a content which is appropriate, however when I send proof , the email content is different.

 

How can I resolve this? Any pointers to look at this please.

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mmbb110Accepted solution
Level 9
Jan 29, 2022 12:18 PM UTC

@shrawansaxena-1 

 

I was not using any dynamic content, I finally created a new message and copy pasted the html which worked fine.

 

Thank you for your help.

2 replies

ShrawanSaxena-1
Employee
Jan 28, 2022 11:22 AM UTC

Can you please tell me what difference you see when you send proof  and while you do screen preview?

Have you defined any dynamic conditions in the email?

 

https://experienceleague.adobe.com/docs/campaign-standard/using/designing-content/personalization.html?lang=en#defining-dynamic-content-in-an-email

 

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mmbb110AuthorAccepted solution
Level 9
Jan 29, 2022 12:18 PM UTC

@shrawansaxena-1 

 

I was not using any dynamic content, I finally created a new message and copy pasted the html which worked fine.

 

Thank you for your help.

Translate