What is difference between inbound and Outbound channel? | Community
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nidhiv77838491
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January 26, 2017
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What is difference between inbound and Outbound channel?

  • January 26, 2017
  • 2 replies
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What is difference between inbound and Outbound channel?

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    Best answer by florentlb

    Hi,

    Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

    Inbound channels, such as call center, are channels where you enable customers to contact you.

    Hope this helps,

    Florent

    2 replies

    N
    nidhiv77838491Author
    New Participant
    February 4, 2017

    Thanks Florent. It helped in understanding the concept

    florentlb
    florentlbAccepted solution
    New Participant
    January 27, 2017

    Hi,

    Outbound channels are the most commonly used with Adobe Campaign: email, sms, etc. These are channels where you contact your customers using Adobe Campaign.

    Inbound channels, such as call center, are channels where you enable customers to contact you.

    Hope this helps,

    Florent

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