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CamilleLo2
New Participant
Jan 30, 2025 10:00 AM UTC
Solved

Whatsapp integration to ACS

Hello

I would like to have updated info about the possibilities of Whatsapp integration to ACS ? 
We are currently under the 7.2 version.
Is there any doc about what is required ? 

Thank you !

Best regards

Camille Longueville

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ccg1706
ccg1706Accepted solution
Level 1
Mar 3, 2025 2:44 PM UTC

Hi @camillelo2,

 

In the case you are talking about Classic you will need to use a third party service provider and a custom conector as as far as I know there is no out of the box routing or connector for Whatsapp Messages.

 

If you want to follow this approach be aware to double check with Adobe Support that in case there is any issue they will give you support.

 

Kind regards, 

Celia

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4 replies

TristanBerthon
Level 2
Feb 3, 2025 1:55 AM UTC

Hey @camillelo2 

You mentioned 7.2 as a version - are you talking about Campaign Classic and not Standard? 

In any case, that sounds like you would need to leverage Adobe and WhatsApp APIs to do the integration as there is no out-of-the-box connectors.

 

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    CamilleLo2Author
    New Participant
    Feb 4, 2025 4:32 PM UTC

    Hi Tristan, 

    Classic.

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    ccg1706
    ccg1706Accepted solution
    Level 1
    Mar 3, 2025 2:44 PM UTC

    Hi @camillelo2,

     

    In the case you are talking about Classic you will need to use a third party service provider and a custom conector as as far as I know there is no out of the box routing or connector for Whatsapp Messages.

     

    If you want to follow this approach be aware to double check with Adobe Support that in case there is any issue they will give you support.

     

    Kind regards, 

    Celia

    Translate
      Craig_Thonis
      Craig_Thonis
      Employee
      Jan 30, 2025 3:14 PM UTC

      Hi Camille.

       

      Whatsapp is not supported in ACS. That said, another forum post does detail a potential workaround to integrating ACS with WhatsApp (see below):

       

      https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/whatsapp-connector-for-adobe-campaign-standard/m-p/618250#M16225

       

      Regards,

      Craig

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