Whatsapp integration to ACS | Community
Skip to main content
C
CamilleLo2
New Participant
January 30, 2025
Solved

Whatsapp integration to ACS

  • January 30, 2025
  • 2 replies
  • 1164 views

Hello

I would like to have updated info about the possibilities of Whatsapp integration to ACS ? 
We are currently under the 7.2 version.
Is there any doc about what is required ? 

Thank you !

Best regards

Camille Longueville

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by ccg1706

Hi @camillelo2,

 

In the case you are talking about Classic you will need to use a third party service provider and a custom conector as as far as I know there is no out of the box routing or connector for Whatsapp Messages.

 

If you want to follow this approach be aware to double check with Adobe Support that in case there is any issue they will give you support.

 

Kind regards, 

Celia

2 replies

T
TristanBerthon
New Participant
February 3, 2025

Hey @camillelo2 

You mentioned 7.2 as a version - are you talking about Campaign Classic and not Standard? 

In any case, that sounds like you would need to leverage Adobe and WhatsApp APIs to do the integration as there is no out-of-the-box connectors.

 

    C
    CamilleLo2Author
    New Participant
    February 4, 2025

    Hi Tristan, 

    Classic.

    ccg1706
    ccg1706Accepted solution
    New Participant
    March 3, 2025

    Hi @camillelo2,

     

    In the case you are talking about Classic you will need to use a third party service provider and a custom conector as as far as I know there is no out of the box routing or connector for Whatsapp Messages.

     

    If you want to follow this approach be aware to double check with Adobe Support that in case there is any issue they will give you support.

     

    Kind regards, 

    Celia

      Craig_Thonis
      Craig_Thonis
      Employee
      January 30, 2025

      Hi Camille.

       

      Whatsapp is not supported in ACS. That said, another forum post does detail a potential workaround to integrating ACS with WhatsApp (see below):

       

      https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/whatsapp-connector-for-adobe-campaign-standard/m-p/618250#M16225

       

      Regards,

      Craig

        Terms & ConditionsAccessibility statement

        Loading footer...