Why is HTML content and Text content different in the same email? | Community
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jae_lee
New Participant
February 28, 2017
Solved

Why is HTML content and Text content different in the same email?

  • February 28, 2017
  • 2 replies
  • 1317 views

Why is HTML content and Text content different in the same email?

HTML content:

Text content:

Shouldn't they be the same, under "Preview"? But they are different.

Why?

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Best answer by vraghav

Hi Jae,

Ideally they should be same but that is not a hard and fast rule.

In your case, the email developer, created the HTML part properly but Text part was filled with random word.

it is working as designed by the business practitioner.

Regards,

Vipul

2 replies

jae_lee
jae_leeAuthor
New Participant
February 28, 2017

Thank you Vipul!

Sincerely,

Jae

vraghav
vraghavAccepted solution
Employee
February 28, 2017

Hi Jae,

Ideally they should be same but that is not a hard and fast rule.

In your case, the email developer, created the HTML part properly but Text part was filled with random word.

it is working as designed by the business practitioner.

Regards,

Vipul