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WY-2New Participant

Friendly Suggestion for Streamlining Segmentation Order in Email Editor & Preview Dropdown ListNew

Hello Marketo Community, I wanted to share a friendly suggestion regarding the ordering of segments in the email editor and its preview window, which I believe could enhance the overall user experience. Currently, the order of segments in the email editor corresponds to their numbers in the segmentation. This is typically based on the order in which they were created, which can be confirmed by navigating to Database > Segmentations > First Study Area Option and clicking on the Rules (approved) tab. The list there is the same as the email editor. However, the order in the email editor preview window is reversed, with later numbers appearing at the top and number one at the bottom. While editing the segmentation changes the order for the email editor, the email editor preview dropdown list remains in the original order. To streamline the user experience and simplify navigation, I would like to suggest the following improvements: Make the segmentation order in the Database based on alphabetical order Not the order when they get approved. This would provide a more intuitive and organized view for users, making it easier to locate and manage specific segments. Ensure that the segmentation list in both the email editor and the email editor preview dropdown list remains constant, reflecting any updates made in the segmentation order. This would eliminate any confusion arising from the current discrepancy between the two lists and provide a more seamless experience for users. I believe that implementing these suggestions would further enhance Marketo's user experience and make the segmentation process more efficient and intuitive for all users. I would love to hear your thoughts on this suggestion and any additional feedback the community may have. Thank you for your time and consideration. Looking forward to engaging in further discussions and collaborating on ways to continually improve Marketo. Best regards,Wayne Ying

JosephDe
JosephDeNew Participant

Kanban Board Flow OptimizationNew

Description - Allow users to filter their backlogged tickets by assignee on the kanban board view and allow status changes on the backlog view (when tickets are in backlog) to update the column the ticket resides in. For an example, users will be able to assign tickets to themselves on the backlog tab, then change the status of the ticket from "new" to "in progress" and the update reflects the tickets column position on the kanban board tab.   Why is this feature important to you - Our agile kanban teams support hundreds of tickets. Scrolling down on the backlog column on the kanban view is tedious since there isn't a way to filter out tickets by assignee on the kanban board. This makes the process very slow and it's extremely easy to lose tickets. More importantly, the team would rather use JIRA which would have multiple negative affects to the workflow.    How would you like the feature to work - Team members can assign themselves from the backlog view and either change the status from the backlog view or toggle to their kanban board tab where they'll be able to filter for their name and move the tickets from backlog to "In-Progress" easily.    Current Behaviour - Tickets pile up in the kanban board view under backlog and users have to scroll to find their ticket. If they'd rather move to the backlog tab, they can't update the status of the ticket on this view and have it reflect the column the ticket resides in on the kanban board view. 

RodWinNew Participant

Workfront Delegations - Problems & SuggestionsNew

I recently had a very frustrating time trying to figure out how we could use delegations when people are away. I see a few have posted on this subject. Here’s my two cents worth. Current Method User goes to Workfront Home/Worklist page. Click Delegations. Enter a date range and delegate, Save. This creates a delegation for the user's tasks that have a Planned Completion Date in the specified date range. The delegate can now perform the delegated tasks, issues, approvals etc as long as they have the appropriate Access Level. Problems Delegation delegates specific tasks to the delegate rather than just allowing the delegate to perform any of the delegator's tasks during their absence. The delegated tasks are those with a Planned Completion Date in the specified date range. The Start Date of that range cannot be earlier than today. Any tasks with a Planned Completion Date before the start date cannot be delegated. These would be the oldest tasks the delegator has outstanding and thus the most in need of delegation and work. The delegated tasks cannot be seen anywhere except in the Worklist. We don't use the Worklist at all. All users have a dash with reports of work that needs doing. The delegated tasks cannot be reported on. The only reference to delegations in the standard reporting system or API is the USRDEL object. This object can be used with an EXISTS filter to report ALL the tasks assigned to the delegator, viz: EXISTS:1:$$OBJCODE=USRDEL EXISTS:1:fromUserID=FIELD:assignedToID EXISTS:1:toUserID=$$USERID However there does not appear to be a method where that can be restricted to tasks that can actually be performed by the delegate i.e. those with a PCD in the range. Suggestions Change the method of operation so that delegation provides the delegate with permissions to perform ANY of the delegator's assigned tasks/issues/approvals during their absence (given they have the appropriate access level). The date range should be when the person will be away - Planned Completion Dates then have nothing to do with it. OR If we must use the current method of delegating specific tasks by date range of Planned Completion Dates, allow the Start Date of the range to be in the past so older, urgent tasks can be included in the delegated work. Provide reporting tools so that delegated tasks can be included in reports of assigned and delegated work by user. How does the Worklist pick them up? Allow a user to delegate their work to multiple people, or perhaps a team, so the work can be spread around. Provide the facility for planners/managers to create delegations for others in their groups/teams.  No doubt others will also have some suggestions.