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The conditional content feature is a strong and must wanted feature in the email designer. But it has some limitations when it comes to usability. We would like to be able to see the actual conditional code somewhere - like a button when you have the open the inline menu with the conditional content choice. The only way to see and access that code "wrapped" around a email module is to close the template, go back, open it - and in the preview before editing you can actual see the code. This code should have been possible to se, even edit in an advanced mode like with expressions, in a own window when working with the content inside an open template. This is especially important if you want to place your logic inside the HTML code, inside the email module you self, and not on the whole block. The you might need to code this your self.
Description - Many of my users work their tasks off of custom lists/reports/dashboards and not the Worklist. Currently delegated tasks do not pull into any sort of task/assignment reports, so I fear that if tasks are delegated to a user working off such a list, the tasks may fall off their radar as they don't pull in where their other assigned tasks do. Why is this feature important to you - Need this to fully utilize the task delegation feature. How would you like the feature to work - Fields would exist on task reports where you could pull in "tasks delegated to..." and it would reference user ID object. This would allow you to chose if you want delegated tasks to appear in a list or not. Even if they were a separate object report that would be ok! Just need some way to pull a them into a list. PS this is also an issue with personal tasks, reoccurring tasks, along with these delegated tasks. Though these are called "tasks" they don't pull into reports or show on the workload balancer. Meaning that we really cannot utilize these features as we otherwise would. Current Behavior - Delegated tasks do not function like regular tasks. You cannot pull a report of delegated tasks and they don't show in the workload balancer.
Currently, WF administrators have no way of establishing an organization level structure for reports. Only individual users can specify their own organizational structure for reports. There are TOO many reports for individual users to know what is or isn't important unless specifically told to favorite specific reports. It would save a lot of everyone's time if administrators had the ability to organize reports into shareable folders to groups of users or an entire instance. True you can circumvent the need by putting specific reports on dashboards, but that's not the issue at hand. This targets making reporting for accessible.
Description:We need a feature to filter out automatic email open events that are not caused by recipients or users. This would enable more accurate reporting and evaluation of email campaign performance.Why is this feature important to you:Filtering out non-human interactions is essential for providing accurate open rate metrics, ensuring campaign performance insights reflect genuine user engagement. Additionally, identifying and including non-human interactions (e.g., automatic opens by Apple Mail Privacy Protection - MPP) would help evaluate email address activity and inactivity more effectively.How would you like the feature to work:The feature should detect and exclude automatic opens caused by non-human actions, such as MPP or similar mechanisms, from standard open rate calculations. Simultaneously, it should log and make these automatic opens identifiable for separate reporting purposes, allowing for better analysis of email address activity patterns.Current Behaviour:Currently, all email opens, including those triggered automatically by non-human actions like MPP, are counted equally. This inflates open rates and makes it challenging to distinguish genuine user engagement from system-generated interactions.
DescriptionThe guided analysis feature in Workspace allows users to configure several different types, including active growth, conversion trends, and frequency. The tooltip for each of the options gives some information about what the guided analysis does, and includes a link to the Adobe documentation for that type (see screenshot). Once a guided analysis has been created,the tooltip for the saved item contains no information about what the type was. If the naming convention of the saved guided analysis doesn't reference the type, people will be less likely to know what the guided analysis will show once used. The recommendation is to update the tooltip for saved guided analyses to include the type and a link to the Adobe documentation. A separate request for guided analysis updates can be found at https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-ideas/cja-add-description-field-to-guided-analysis/idi-p/748973. Why is this feature important to youProviding type information in the tooltip will make it easier to people to see what the guided analysis is about. How would you like the feature to workAllow a type field in saved guided analyses tooltips. At the very least it should include the type name (e.g. Active growth, Frequency), and ideally would include a hyperlink to the documentation for that type on the Adobe side. Current BehaviourThere is no type information field available in the tooltip for saved guided analyses.
Description - When a dashboard is added to an object (left nav) make it so I can choose whether it's global (all objects of the same type) or local (only this object). If I add it to a template only projects created from the template show the dashboard. Why is this feature important to you - Similar to the issue with global filter/view/grouping settings a dashboard may be for a very specific case - or for a certain type of project. E.g. I'd like to add a special dashboard to my configuration project; another one to all request queue projects; every project created with the "creative execution template" need the exec dashboard etc. How would you like the feature to work - When a dashboard is added to an object (left nav) make it so I can choose whether it's global (all objects of the same type) or local (only this object). If I add it to a template only projects created from the template show the dashboard. Current Behaviour - If you add dashboard X (eg project summary) to a project, it displays on ALL project regardless whether it applies or not. In the above example all projects would show - configuration dashboard - queue dashboard - exec dashboard
Description - Store the selection of Filter/View and Grouping with the current objectID Add the ability to combine Filter, View and/or Grouping into a "Scene" Why is this feature important to you - Often different personas use different combination of view/filter/grouping. The chosen view/filter/grouping depending on what a "project" or "task" or "issue" represents. Example: Take "issues" on a project. In a creative execution project the issues might be change requests. So i need to see description, status, enteredBy, and group it by parent task. I might filter to open-only In a planning project issues might be items on a ROAM board. Here I what to see a mix of basic and custom fields grouped by status Example: Take "tasks" on a project. A project is a configuration project where a task represents a configuration entry. I have a specific set of custom fields to display On project A I am a contributor so I want to see MY open tasks, grouped by week (plannedStartDate) On project B I am the project owner so i need to see the standard task view How would you like the feature to work - Scenes can be created/named (save current scene) and edited (each of View/Filter/Grouping is a dropdown of available options). Selecting a Scene sets the Filter/View and Grouping. Allow setting a scene as default. Store the selected view/filter/grouping (not the scenes) with the specific object ID (project ID, programID) instead of being global to the object type (all projects etc) This allows me to have a set view for the examples above my config project scene my todos scene my PM scene my change-requests scene my ROAM scene Current Behaviour - The Filter/View/Grouping combination is stored for the objectType, meaning the filter/view/grouping I selected on project A follows me when I visit project B For power users this is a nuisance An every user has run into this issue: A brief moment of panic when we don't see the expected items, only to find that a filter (used on the project I was on previously) needed to be unset. The current behavior (storing UI choices based on object type) adds no value at best, and can at times be a hindrance.
Description - Increase the maximum number of custom forms that can be added to an object. Why is this feature important to you - As we've redesigned a request process, we've been severely limited by the maximum of 10 custom forms. Our process collects request at the program level, which will always result in multiple projects - and 10 forms is not enough. We have had to create over-complicated forms as a workaround, which is not user-friendly from a configuration perspective OR from an end user perspective. How would you like the feature to work - The maximum form limit should be increased to a number higher than most will need (for example, 500 field limit on a form - most people don't put that many fields on a form - we'd like to have more options than we would ever need to add forms). Current Behaviour - System does not allow you to add more than 10 forms to any object.
I have clients who would like the ability to edit the exported custom forms before they are downloaded. It would be great if this was something you could templatize, so that no one has to go in each time and make those edits. It would help out our client with guest facing visibility.
Description -Currently in the journey expression editor, batch instance ID is not available in properties. It would be ideal to have batch instance ID and use it for reporting purposes. Why is this feature important to you -Not every customer would rely on Data Distiller query to fetch batch instance id from journey step events dataset. Batch Instance ID is helpful to identify different cohorts in a recurring batch audience triggered journeys. How would you like the feature to work -Provide ${journeyBatchInstanceId} property in the journey expression editor. Current Behaviour -${journeyBatchInstanceId} is not available.
When creating emails in the email designer it is possible to lock parts of the email for editing. It is imported for me as i user to be able to lock content for other, if I act as a administrator for the templates, but they should be able for others with my role to edit and publish. Todays feature with content locking is a little to narrow when it comes to use cases. It should be possible to lock on you user for personal editing, but there should be a "admin" user group the can overrun this, and it should be possible for a admin user group to lock content so ordinary users cant change critical content. More role, and user group possibilities to admin the lock feature is needed.
Description Currently, the profile attributes are not allowed to configure URL tracking parameters at channel level. This would help to add tracking parameters from profile level attributes. Why is this feature important to you?This would allow you to track and collect additional parameters at the tracking logs. How would you like the feature to work?Allow profile attributes to configure URL tracking parameters at channel level. Current Behaviour - Currently, the profile attributes are not allowed to configure URL tracking parameters at channel level.
We have started to use variables in Fragments in a advanced way to control links on head logo, language differences, design possibilities like background color, choice between CTA txt link or a button etc. This variables can be set in each Fragment when dragging them into the email. To optimize we she that is would be nice if this can be done for the whole email from the email "preview" window where you define the subject. If we here could reflect the defined variables that is possible to use, they could be set in this page as a default when you start editing. And you could change the variable setting locally in one fragment if you want to afterwards. You could f ex choose to enable or disable the variables you need in this unique email. The variables with name and value possibilities might be stored in a own page - or you as a admin can add this so it fits the logic that is build into each fragment.
This is a suggestion from the Summit Technical Support Booth, on behalf of Questrade. Batch deliveries should have a final deduplication step similarly to what is done in Campaign to safeguard profiles from receiving more than one email. Questrade is using a non-stitch merge policy which is resulting in multiple emails to the same address, due to multiple profiles with the same email address. Caleb Hill AJO T3 Americas
Description - Currently, our platform only supports single-page forms, limiting our ability to create comprehensive, multi-step feedback or survey wizards.Marketing forms are scattered across various third-party Content Management Systems (CMS), complicating data ingestion into Adobe Experience Platform (AEP). Why is this feature important to you - Streamlines the process of collecting detailed feedback and survey data.Eliminates the need for external CMS platforms for marketing forms, simplifying data ingestion into AEP.Enhances marketing personalization capabilities by providing a centralized data source.Improves user experience by creating a more intuitive and structured form submission process. How would you like the feature to work - Implement a multi-page form wizard feature. This would allow users to create forms that span multiple pages, capturing detailed feedback data step-by-step.Enable seamless data storage within AEP from these multi-page forms, facilitating marketing personalization.Centralize all marketing forms within our platform at the AJO level. Current Behaviour - The existing system only supports single-page forms, preventing the creation of multi-step wizards.There is no data context retained between different form submissions, limiting the ability to build comprehensive user profiles.
Currently, AJO does not include audience id in the Send Logs of the AJO Message Feedback dataset. This makes it difficult to analyze which specific audience groups are associated with a given campaign, track the effectiveness of messaging per audience segment, and integrate campaign performance data seamlessly with other Adobe Experience Platform (AEP) datasets. Why is this feature important to you?•Helps in measuring campaign success across different audience segments.•Enhances reporting and analytics by allowing segmentation-based performance tracking. Current Behavior•The AJO Message Feedback dataset provides logs for sent, delivered, opened, and clicked messages but does not contain audience segmentation details.
Description - We have a need to show and enforce a word limit at the custom form level on text fields. The use case for this is an automation we are building to send a content fragment (e.g., a paragraph) to another system (e.g., Seismic) for input into a piece of content (e.g., a PowerPoint) Why is this feature important to you - This will enable the automations we are building between Workfront and other systems to assemble pieces of content with limited manual input. Without a word limit, users who are unaware of the limit will have to spend time rewriting content, which hinders the efficiency we are trying to create. How would you like the feature to work - As stated in description. Current Behaviour - No word limit is shown or enforced anywhere in Workfront to my understanding.
If the numbers for a send de- or increase in the process...i want to know this. Idea is a form where i can add that i want to be informed, at which level of change (5 percent, 10 percent or more, and to which email or telephon or account thiis information should go! The same process should happen if an error occurs du to the process.
Description - The only way we have found to preview the confirmation text for an unsubscribe page is through "preview/test" the problem is we need to click the button "confirm" to see the confirmation text. When doing this the selected test profile gets unsubscribed and cannot be used to send proof. Seems like a hassle to get them re-subscribed as we need to use API's which isn't ideal when it's users testing and they should then be able to either revert the unsubscribe OR test the confirmation page some other way.Why is this feature important to you - We want to preview everything that is exposed to our customers, sometimes multiple times and still send proofs normally with same test-profiles.How would you like the feature to work - Separate preview from test. So if we click "preview" the profile doesn't get unsubscribed but we can still see the look of the unsubscribe page as well as the confirmation page. The second mode for TEST would then be used to test if unsubscribe as a feature works as expected. It makes no sense to have one or the other as both are important.Current Behaviour - Described in description
Why is this feature important to you?Loosing email subscribers is a threat to every marketing program. This is why we should assure opt-out requests are gathered where recipients actually still like to receive emails. But this happens when content filters / spam filters analyze URLs in our emails. They need to "click" every link in order to analyze where the link redirects to and if it leads to a landingpage which is potentially dangerous. As this may be done for all URLs within our emails this affects unsubscribe links as well. Unfortunately this leads to automated "bot clicks" causing unsubscribed email recipients which have to be excluded from further email campaigns. We must avoid this happens with email subscribers who actually still like to receive our content. How would you like the feature to work?Of cause a 2step opt-out process is a solution to solve this problem. However we need to make sure that unsubscribers which were gathered via 2step opt-out process are still counted within context of a campaign. This is needed in order to calculate unsubscribe rates on campaign-level. If unsubscribers from 2step-process are not counted / attributed for the campaign / email from where the unsubscribe link was used then the unsubscribe rates of campaigns would be incorrect. It would be way too low as it would only count unsubscribers which were gathered via list unsubscribe header. So there would be an opt-out rate - but it would be incorrect / to low. That would be worse than having reporting with no opt-out rate at all because an incorrect rate would be misleading for most users. Current Behaviour?The API where we can ingest unsubscribers from the 2step opt-out process does not reflect the campaign which was unsubscribed. Therefore unsubscribed email addresses are gathered without connection to a campaign. This results in the mentioned problem / incorrect unsubscribe rates on campaign-level.
Description For an offer in the Decision Management, I would like to be able to configure how many times a profile should be able to see an offer during a chosen time period. It's already possible to set up a capping count and reset capping frequency but I would like to have an extra option for adding time periods when an active offer can be temporarily paused for a profile.Use case:Asking customers to fix their interest rate on their housing loan from a short time frame to 5 years.The offer capping is three and the reset frequency is monthly. After two months of showing this offer, the offer should be paused for 6 months, thereafter again showing to the customer with a capping of three times and two monthly resets. And so on... Why is this feature important to youWe have offers that are "always on" type of offers - not changing over years. However, we don't want to spam our customers with this type of offers and because of that we would like to have the option of a temporarily paus for any customer who has seen the offer for some time. How would you like the feature to work Add an extra option in the offer creation to be able to set a schedule for when the offer should be temporarily paused for an eligible customer that has seen the offer (capping) for some time (reset frequency).
Description -When searching for audience and journeys, I want to be able to search by including AND excluding terms. I want smart search. Why is this feature important to you -We mark several of our journeys as DEMO and Test, for earlier versions. I should be able to search for a specific name and exclude a letter combination that I do not want. Also I want to be able to say it Contains "XYZ" & "ABC", instead of needing to know the exact spelling of the journey every time. As we empower more teams to work on the tool, and create more journeys it become more challenging to reference journeys created weeks/months How would you like the feature to work -I want a smart search feature OR the ability to filter results in the left panel by including/excluding specific terms.I would like a close match capability as well. Current Behaviour -Only can search for specific phrases. If there is an extra space or typo in the search it will return no results. Currently I need to know the exact spelling of the journey every time or receive no results.
Description: I want to upload both desktop-friendly and mobile-friendly images when designing email content to ensure email responsiveness.Why is this feature important to you: This feature is important because it ensures that emails are visually appealing and properly formatted on both desktop and mobile devices, enhancing the user experience and engagement.How would you like the feature to work: I would like the ability to upload and specify different images for desktop and mobile views within the email design tool. The system should automatically detect the device type and display the appropriate image accordingly. Additionally, it would be nice if I can crop accordingly with the different views in mind.Current Behaviour: Currently, there is no built-in functionality to upload and specify different images for desktop and mobile views. This limitation can result in emails that do not display optimally on all devices, potentially affecting user experience and engagement.
Description: I am looking for ways to enable data segregation within a sandbox, allowing different teams to have access to different objects such as journeys, campaigns, etc. The goal is to avoid the cumbersome process of manually assigning labels after objects are created to ensure that only relevant roles can see specific labels. Alternatively, having folder level access control where objects inside such folders will inherit access control restrictions would be beneficial. Why is this feature important to you: This feature is important because it streamlines the process of data segregation, ensuring that teams can efficiently manage and access their respective objects without the need for manual label assignments. It enhances security and organization by automatically restricting access based on roles. How would you like the feature to work: I would like the feature to automatically assign labels to all objects created by certain roles, ensuring that only users with those roles can see these objects. Alternatively, folder level control with cascading permissions for objects within the folder, with folder-level label assignments being respected for all entities within those folders. Current Behaviour: Currently, labels must be manually assigned to objects after they are created, which is cumbersome and inefficient. This manual process is required to ensure that objects are visible only to users with specific roles who can see the assigned labels.
I see when we add e-mail addresses or domains to the Allowed list under the E-mail settings we are not able to edit this after it is saved, and the description field is to short. You cant read the whole description text. It would be a good idea to be able to edit on a added "user" instead of deleting and adding the same person with a new address this is changed.
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