How recipient time zone works in the email send? | Community
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Sant_Singh_Rath
Sant_Singh_Rath
New Participant
April 11, 2018
Solved

How recipient time zone works in the email send?

  • April 11, 2018
  • 1 reply
  • 6512 views

How does this recipient time zone work in the email launch? In our business, we are sending the same email in multiple countries but either we are creating separate email programs for each country or we are sending the email to any generic time zone.

Any help with this would be great.

Thanks,

Sant

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    Best answer by Eunice_Leung

    Hi Sant,

    Just saw this, and in case you haven't found the answers yet.

    Marketo explains how it works in product docs: Understanding Recipient Time Zone - Marketo Docs - Product Documentation

    Here is a thread about this: Deliver in Person Time Zone

    Deliver in Person Time Zone

    Best,

    Eunice

    1 reply

    Eunice_Leung
    Eunice_LeungAccepted solution
    New Participant
    May 16, 2018

    Hi Sant,

    Just saw this, and in case you haven't found the answers yet.

    Marketo explains how it works in product docs: Understanding Recipient Time Zone - Marketo Docs - Product Documentation

    Here is a thread about this: Deliver in Person Time Zone

    Deliver in Person Time Zone

    Best,

    Eunice

    Sant_Singh_Rath
    Sant_Singh_RathAuthor
    New Participant
    June 19, 2018

    Hi @Eunice Leung​, Thank you very much for your response. Yeah, I tested it myself and it seems working fine. The only issue I found is I am unable to pull out the report against each lead, at what time the email was delivered to any particular lead so that at least I can verify and roll it out.

    Please let me know if you can help me this this.

    Thanks,

    Sant

    Best regards,Sant Singh Rathaur
      Eunice_Leung
      Eunice_Leung
      New Participant
      June 19, 2018

      Hi Sant,

      I haven't tried this but I think one of them could achieve what you need:

      1) I don't think you can run one report to deliver a field that contains the various time each recipient received the email. The workaround is to create a smart list to look at people who received the email at a specific time period, then multiple the smart list based on various time zone.

      2) This is an easier option, Pull out a list of the recipients by creating a smart list, then in the People tab, create a new view, and make sure to pull "Person Time Zone".

      Best,

      Eunice

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