Hi Caroline, if clearing your cache and checking your image file type to make sure it's the same does not resolve the issue, please contact Marketo Support and we'd be happy to take a look at what's causing the problem for you!
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Anonymous
March 30, 2017
Same issue! Please let us know if there is a solution other than clearing the cache.
Hi Sally, if you're seeing an error, please note that the original image and the replacement image need to be the same file type (for instance, if the original is a JPG file, the replacement must also be). If you're able to upload the replacement successfully (you'll know it was successful if you see a window that says "Image Uploaded" and has a "Done" button), you should be good to go after clicking "Done". If you're still seeing the old image at the URL, you may need to clear your browser's cache. If clearing your cache doesn't work, please contact Marketo Support and we'll be happy to look into the issue for you!
Hi Robert, if you receive a window that says "Image Uploaded" and has a "Done" button, you should be good to go after clicking "Done". If you're still seeing the old image at the URL, you may need to clear your browser's cache. If clearing your cache doesn't work, please contact Marketo Support and we'll be happy to look into the issue for you!
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Anonymous
March 23, 2017
This isn't working for me either. Very frustrating!
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Anonymous
March 17, 2017
This isn't working. The old image still appears after being replaced. Even with a refresh.