Ability to change the routing/"Path" of a submitted request

So, I've actually done this, but with some caveats. If you happen to have Fusion, you can actually do this via that solution using its Workfront Module API, but there's a catch—while the actual stored value of the path changes, for some odd reason, the display value of the path will not be updated on the details page of an issue.

Hey @lyndsy-denk, that's correct. Given this idea's publish date was over 2 years ago, it will need to be merged with a more recent idea to be considered for product review. If you can find a more recent idea from 2023 onwards, please share it with me so that I can merge the existing votes together! Thanks for surfacing this.

@jon_chen Is this idea old enough that you would recommend someone resubmit the idea? I'd certainly upvote it.

We are encountering the same issue. It is frustrating when requesters select the incorrect type and need to resubmit.

This will be much helpful if we could have a drop-down option to move the request to different queue.

People keep doing this manually consistently doing double work after making a mistake and have no option than deleted and start all over.

Chiming in to vocalize our support for this idea.  We would also agree that the ideal state would be automatically updating the path when the queue topic is changed.

Bumping this thread for reconsideration. It's frustrating when requesters make a mistake and have to resubmit just because we couldn't change the path destination.

This topic came up in the Grow Track Experience Makers event today during the Q&A session of the "Calculated Fields Everyone Should Know (and How to Report in Them!)" segment with Anthony Imgrund. The request was to change the path of a submitted issue within a request queue.

As you can see it is "Not Planned" with only 590 points, however it got some buzz during that Q&A so maybe we need to make a little noise to bring it back up as an idea...?...

What does it mean when an idea posted to idea exchange goes from the status "Not Planned" to "Archived"?

Hi everyone,

Thank you all for the feedback!! While the potential value of delivering this enhancement is clearly evident, we don't have this effort planned and prioritized for our roadmap in the coming 12 months. As such, I'm marking this idea as Not Planned but please continue upvoting it and providing your use cases in the comment section below, that will help us during the ongoing evaluation process of the Idea Exchange.

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Best regards,‚

Vazgen‚ Babayan

Senior Product Manager, Workfront‚