Active users (all license levels) are suddenly getting the message "You are running this report with the access rights of a user who has been deactivated. Update your Report Settings to include an active user." How do I correct this? | Community
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Level 2
Sep 3, 2020 4:22 PM UTC
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Active users (all license levels) are suddenly getting the message "You are running this report with the access rights of a user who has been deactivated. Update your Report Settings to include an active user." How do I correct this?

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AdamMiAccepted solution
Level 3
Sep 3, 2020 4:35 PM UTC

Hey Betty,

This error is being caused by the report being run with the access rights of a deactivated user. This article should help you resolve the issue.

5 replies

BettyFr1Author
Level 2
Sep 3, 2020 5:21 PM UTC

Thank you Adam! Your answer helped me fix the issue!

Betty

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AdamMiAccepted solution
Level 3
Sep 3, 2020 4:35 PM UTC

Hey Betty,

This error is being caused by the report being run with the access rights of a deactivated user. This article should help you resolve the issue.

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New Participant
Sep 8, 2020 7:12 PM UTC

Hi Adam,

When I click your link, I get an error page:

Can you please post another one?

Thank you!

Sheri

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kynabaker16
Employee
Sep 9, 2020 9:30 PM UTC

Hi Sheri - try this page instead. I have our documentation team looking into what might have happened to break the first link Adam shared.

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