Add ability to upload documents via an email reply

I absolutely support the idea to add document from attachment when replying to email notification. Users expect that the attachment is delivered and we deal with that misunderstanding very often.

Ick. I suppose we could do that as well but it would certainly be better (and more intuitive) if attachments were passed through the POP email replies.

Although, since we're using O365 I suppose I could take a look at Microsoft Flow... if an email comes into that POP account with an attachment it could forward a copy to our design support team. Manual, not ideal, but I'm putting it on my list of things to look at.

We ended up just making our own inbound email parser :(

Jennifer,

We do have a solution, but it's basically custom code (Using Azuqua but not in a friendly way). We parse our google inbox (Same inbox inbound POP3 is pointed to) for attachments and then upload them to workfront, it has some glitches like it uploads avatars of our users pretty regularly but we take that trade off for attachments.

I'd be happy to talk more about this if you'd like to!

Thanks

-Derek

We aren't seeing attachments come through email when someone replies to a comment - my implementation consultant told me this was a limitation that wasn't documented. It's certainly documented that you can submit documents when sending a new issue in through the request queue, but not for replies.

If someone does have the ability to receive attachments through POP email replies, please let me know! We have users sending in attachments every day through replies that we have to go back and ask them to upload; it's a very poor process.

Actually workfront already captures attachments - what you are looking for specifically is for workfront to capture images and attachments pasted into the body of the email. Workfront does a horrible job of capturing formatting from the body of email and ignores any pasted screenshots for images or files in the body of the email.