Allow deactivation of Topics

Hi everyone, as previously mentioned we are working on a new request service that will replace the current requests system at some point in the future. We are considering considering not including topics and topic groups in the new system but rather represent each topic as a separate request form or representing each topic as a section in the request form, where you can apply skip display logics and control sharing settings for each section.

As we hear from many customers, topics are pretty limiting and new intake service aims to move away from this idea but instead allow you to build routings, conversion object creation automatically based on a pre-defined rules (like Fusion but native).

I am curious to get your feedback on this and happy to chat more around this topic.

If you’re still interested, I’d really like to revive this idea because it’s something that is sorely needed. Please consider liking the related post so we can get some more attention on it: Ability to Deactivate Queue Topic / Retire Queue Topic  

Hi @kundanism, thanks for your response. The Adobe Workfront product team reviews ideas bi-annually. Following this cadence, our next review cycle will likely be in the May-June timeframe. I will be sure to make a post during that time and will instruct PMs to update to their respective ideas.

Let me know if you have any questions, I appreciate your continued interest in this product suggestion!

@jon_chen  Any update on this idea.

Regards,

Kundan

Hi everyone,

We are working now on our new Requesting service that will replace the current legacy requests. We expect topics and topic groups to be supported in the new intake service in Q3. We will make sure to consider this feature in scope of the new topics and topic groups.

Thanks for the idea!

@william--  Can you provide more information on how I would enter this on the custom form? I'm just getting into calculations and want to ensure I update it correctly. Thanks,

Agree that this would be a nice enhancement. 

Until then, we make do with recording the queue topic and breadcrumb to calculated fields on the issue form with an expression that preserves the value in the event the original queue topic gets deleted. That field in the below example is titled "SYS Queue Topic Selected."

Currently there is no feature to hide a queue topic / topic group only deletion. It would be great if there was a way to hide / deactivate queue topics or topic groups.