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New Participant
November 27, 2019
Question

Anyone Else Experiencing Issues with Quick Search Returning Null When Project Exists?

  • November 27, 2019
  • 14 replies
  • 1903 views
Our instance of WorkFront's Quick Search* is currently unreliable. After years of quickly returning projects using our internal code in the name, it now is unreliable. What I have found is 2/3 of quick searches return nothing (null), even when the project has been created, The current workaround for our team is to use advanced search. It's a problem for our team since the experienced users are not always remembering the workaround. When the project is not found, some are creating duplicate projects, a process that takes 10-15 minutes with our custom forms and templates. Then there are two projects, often at different points in task progressions and with different document collections. Consolidating project versions is not fun. Most users are in the old environment, we're beta testing the new environment I just checked with the Help Desk. They say we are the only report of this issue. Is anyone else experiencing issues with Quick Search results? *Quick Search is the search box that appears on the top of many pages in WorkFront, You'll know it by the magnifying glass. All the best, Lori Lighton
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14 replies

Level 10
November 27, 2019
Yeah they also told me they had no other reports of this. I think there is a disconnect at their Helpdesk.
Level 10
November 27, 2019
I've also experienced this and so have a couple of my users. We're in Cluster 1. I tried to open a ticket, but it corrects itself after a certain amount of time so it's difficult to repeat and so basically we're just keeping an eye on it.
Level 8
November 27, 2019
Hi Lori, Doug...looks like this is a Known Issue: Searching for an item in the quick Search field results in no items returned . From the notice, looks like it is only affecting Cluster 3. Terry Hynd EBSCO Information Services
Doug_Den_Hoed__AtAppStore
New Participant
November 27, 2019
Hi Lori, Yes, I noticed yesterday that a project I knew existed did not come back in the quick search, which (it seems) is because the Project Status was (incorrectly) marked as Dead/Cancelled. Yet another reason I almost exclusively prefer the Advanced Search (which is at the bottom of the quick search's magnifying glass arrow). Regards, Doug Doug Den Hoed - AtAppStore