Solved
Based on Organizational unit selection request should redirect to team
I would like to create request, which is based on selection of Organizational unit, request should redirected to specified team
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
@kas16 Requests cannot be routed according to a custom field selection, however, you can apply routing rules to Queue Topics and route requests to specific teams or individuals. So, in your case, I would recommend creating queue topics based on organizational unit so that depending on what is selected, the appropriate team can be notified.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.